201 Ninth St SE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sandy
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 28, 2025
K M
The service technician was professional and quickly fixed our dryer. This repair was performed under Sears protection agreement administered by Transform Sears Home Services LLC. Dealing with Transform has been a nightmare. Since we purchased the service agreement, we've been unable to talk to a person. All repair requests go through an 800 number and an AI assistant. Follow-up communications (e.g., reminders, cancellations) occur by text message or email.We had multiple appointments suddenly cancelled without explanation by the AI assistant. It took two months to get our dryer repaired. It would have taken longer but I found the technician's phone number from a previous visit and I contacted him when our 5/22 appointment was cancelled by the AI assistant. He told us that he did not cancel our appointment and that we were not on his repair list. He then helped us schedule a service appointment for 5/23. It took him less than 30 minutes to fix our dryer. If it wasn't for his help, I'd still be without a working dryer.
Customer service response - Thank you for your review, K M. We're glad our technician was able to quickly fix your dryer, but we're sorry for the difficulties you faced with scheduling. Please contact us directly if you need further assistance.
Sears Home Services on May 26, 2025
Rebecca A
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 22, 2025
Karen S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 02, 2025
James N
Very professional and knowledgeable, he knows his stuff and is very personable!
Customer service response - Thank you for your review, James! We're glad to hear that our technician was professional, knowledgeable, and personable.
Sears Home Services on March 26, 2025
Gregory G
Patient, knowledgeable and resourceful. Ricky is a talent.
Customer service response - Thank you for your review, Gregory! We're glad to hear that Ricky provided patient, knowledgeable, and resourceful service.
Sears Home Services on January 30, 2025
George
Scott handled my situation to my satisfaction. My washing machine was not working at any level. Scott's company was not authorized to repair my machine. Not sure of the details with that scenario. Scott passed the information to my warranty company and the process of settling the claim has begun. Hopefully, that process will be successful for a rapid and full settlement according to my contract that I have paid each and every month for multiply years.
Customer service response - Thank you for your review, George! We're glad to hear that Scott was able to assist you and start the process with your warranty company.
Sears Home Services on January 27, 2025
Lynda T
He was very nice and found the problem right away.
Customer service response - Thank you for your review, Lynda! We're glad to hear that our technician was nice and quickly identified the problem.
Sears Home Services on January 26, 2025
Jerry A
Caleb did an excellent caring reinstall of microvave...cared about protection of range and it's surroundings. Polite and acted professional ..
Customer service response - Thank you for your review, Jerry! We're pleased to hear that Caleb provided an excellent and caring service while reinstalling your microwave.
Sears Home Services on January 01, 2025
Lena K
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 26, 2024
