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201 Ninth St SE Reviews
Read reviews from customers who used our services at 201 Ninth St SE
Total reviews
113
Average Rating
4.5/5
I've been waiting for parts to arrive for 2 months on my 2 year old Speed Queen Dryer. Terrible service
Jared H,
Customer service response - We apologize for the trouble you've faced, Jared. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729135358048
Do not use them!!! They seem to not care about keeping the appointments that have been scheduled and the loss of our productive work time. We have now been rescheduled four times in the last two days for an appointment with no explanation, dragging it out another week. Our fridge has been nonfunctioning for almost 3 weeks. Multiple calls to Sears, to find out why the multiple rescheduling has gotten nowhere. Yesterday the appt was confirmed for 1-5 PM, 2 hours later rescheduled to July 7th, then rescheduled to July 9th a bit later. I called and got an appointment for today 8 am to noon. Cancelled this morning, rescheduled for July 10th. I just called and the person I spoke to said there was an opening this afternoon. I am not holding my breath.
Ann B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720017266669
Waste of time, no fault to tech, don’t have a Sears appliance and didn’t realize that was an issue and wasn’t informed by Warranty company.
Julie L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716456752054
