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201 Ninth St SE Reviews
Read reviews from customers who used our services at 201 Ninth St SE
Total reviews
113
Average Rating
4.5/5
This was a really good experience. Diagnostic was within 2 hours of my call and the process itself was fast. My refrigerator couldn't be saved but not their fault, as good of service as you could ask for.
Rikk W,
Great service!
Heather M,
The repairman was professional, it was so great he kept me informed about the repair. Because of him I would use Sears repairman again.
brenda H,
Ricky and his partner were wonderful. They were in and out in a timely manner and got my dryer running. After the left and I started my first load of laundry I did notice that my dryer is running louder than before which was kind of a bummer but could be because parts were replaced and need to be broke in
The H,
Customer service response - Thank you for your review! We're glad to hear that Ricky and his partner provided timely service and got your dryer running. If the noise continues, please contact us directly so we can assist further.
Sears Home Services on 1771547845936
Vary professional and quick to get the job done and diagnose the problem. On time and informed us when he was on his way.
Jorge T,
Customer service response - Thank you for your review, Jorge! We're glad to hear that you found our service professional, quick, and timely.
Sears Home Services on 1765506544050
Katie E,
Customer service response - Hi Katie, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1751503918411
Send someone out to fix my ice maker!!
Ross P,
Customer service response - We apologize for the trouble you've faced, Ross. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193780058
Technician was good, timely, but Choice/Sears refused to replace the door of my microwave. It’s unusable without the repair. It’s money down the drain, both for the contract and for the $75 service call. I’m not happy with Choice. I want a refund.
Lois H,
Customer service response - We apologize for the inconvenience you've experienced, Lois. Please contact us directly so we can address your concerns and work towards a resolution. Thank you for your feedback.
Sears Home Services on 1726185875591
I was happy that they sent a different Tech out. That found the problem mediately the second time and explain to me in detail. What was wrong said he would call the Insurance Company and let them know. I was very happy with his work.
mihaela P,
The tech was very friendly and professional. However after diagnosing the problem, ordering parts and receiving parts within three days, we had to wait a month until the tech could return and complete the repair. Fortunately we had a backup refrigerator. Otherwise I don't know what we would have done for a month. This time lapse is just too long.
Richard G,
Customer service response - We apologize for the inconvenience with the delay in completing the repair, Richard. Thank you for your feedback, and we're glad the tech was friendly and professional.
Sears Home Services on 1778705037522
