14250 Buck Hill Rd Reviews

I had to pay for them to tell me that they did not work on ice makers for my type of refrigerator which is less than 2 years old. The refrigerator is a whirlpool and they told me they did not work on them however they had to come over to tell me that they could not call me. I had to pay $139 just for them to tell me that. I don't think I will ever have them back again.

Vish is a nice man but I’m disappointed that he left my house with having nothing fixed while adding to my frustration. This appt was through my home warranty request and unfortunately, he was chosen for it. I showed him the problem and right away, he stated it wouldn’t be covered under warranty. This guy underestimated the fact that I had already reviewed the warranty plan to confirm that duct leak is a covered item. I showed him the water bucket and where the drip was and he audaciously stated he didn’t see it. Guy didn’t even bother touching the duct to feel the wetness. I had to explain that to him so he proceeded to explain to me how to fix it. Feeling irate, I had to interrupt him to ask why isn’t he tackling this issue himself?? Isn’t this supposed to be his profession?? He avoided all the questions I asked in order to fix this problem. Ultimately, he had to call my warranty and they ended up scheduling me with another HVAC contractor to fix the problem. What happened today was unproductive and a waste of time. Competency is what this man lacks.

Three visits and $800 to fix my ice maker and I still have no ice. Techs stated they did not service my brand, although Sears stated they do. I can't reach a human being to discuss this with after trying 5 phone numbers, 2 email address and a facebook direct message. This has been a horrible experience. I would give zero stars if I could.

He left all the garbage

Appointment was between 8am and 12pm, didn't show than saw 115pm no show and AI doesn't help to talk to a person. I just canceled the whole thing as it's not worth wasting your whole day waiting. I vote with my dollar , took the business elsewhere.

They have been here 10 times and haven't fixed the problem. Told us we should probably buy a new one ourselves. Not good!!!

I normally do not leave bad reviews, but this place upset me. We scheduled them to come out to repair our refrigerator, but they canceled on us via text message THE DAY OF THE APPOINTMENT not once, but TWICE. When I called to try and rectify the situation, they don’t even have real people to answer the phones. Everything is ran by AI. Will never be doing work with them again.

Some of your technician need to be trained again, sears technician have been fixing my microwave over two months now and still they can figure out what to do with it im so disappointed and frustrated!

Sears Home Service was scheduled to repair my dryer and initially set an appointment for Wednesday between 8 AM and 5 PM. However, at 1 PM that day, I was notified that the appointment was canceled and rescheduled for Thursday. The same thing happened again on Thursday, and then again on Friday. When I finally managed to secure a Monday appointment, the technician arrived an hour late. Upon arriving, he briefly looked at the dryer (I had already removed the cover to give them easier access to the motor) and claimed they couldn’t service it. Then, without resolving the issue, he left. To make matters worse, I later received an email with a form showing “my signature” agreeing to his inability to service the dryer. I never signed anything—the technician forged my signature. This is completely unacceptable and a serious breach of trust and professionalism.

I have always used Sears for appliance service, however this was the last time. On Friday 1/3/2025, I scheduled an appointment for a tech to show between 8:00 am and noon on 1/8. On the Sunday the 5th, I started receiving text messages from Richard the AI Virtual assistant with Sears Home Services to modify my appointment to 1/7/2024 between 1pm and 5pm. This proposed time worked for me, so accepted the new appointment, and received no message back with a confirmation. Repeat the whole procedure on Monday the 6th. On the morning of Tuesday 1/7, I again responded to AI assistant Richard and actually received a message back thanking me for the response. But contained no confirmation of the appointment. Okay, that is weird, and nobody showed. So I planned on the original appointment . On the morning of the appointment, I receive a message from Cal the technician assigned stating that he will arrive between 2-3pm. Remember my time was between 8am - 12pm. I responded: No, you were scheduled to be here between 8-12 and I have to work at 1:00. Hours later at 4pm, Cal responded that I can call Sears and reschedule. I do not respond. Later yet, at approximately 5:30pm I received an email and text message stating the technician showed at my location, but I wasn't home. This angered me, I took the morning off for the appointment and according to my daughter and Ring doorbell, he never "showed at my location". So this was a flat out lie. I responded to Cal the technician stating "hey, I was home at the scheduled time and you didn't show. Cal responded with "We had a tech call in sick today, you were added to my route around 9:45am. I reached out to let you know I would be there past the time window, and I was running furnace calls in Champlin, Brooklyn Park, White Bear Lake, Oakdale and Minneapolis. I'm sorry it didn't work out. I 'not homed' the call so it can be properly rescheduled by Routing. They will reach out to you." I quickly reply, "That's not the point, I don't care how it was assigned to you. I was home at the scheduled time. That's on you and Sears to accommodate a sick technician. Not only that, it says you came to my home, but you didn't. My ring doorbell didn't record you and my Daughter said no one came to the door." It seems Sears is doing an impression of their defunct department stores, instead now technicians are out of stock. Use a local repair shop, I know I will.