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15910 Edgewood Drive Reviews
Read reviews from customers who used our services at 15910 Edgewood Drive
Total reviews
24
Average Rating
3.9/5
mark S,
Customer service response - A big thank you, mark, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1710994929689
Service was awesome. Joe is very professional and knowledgeable.
Karen M,
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience with Joe's professionalism and knowledge.
Sears Home Services on 1710912895687
Fast, professional, great service.
Rebekah E,
Customer service response - Thank you for your positive review! We are glad to hear that you found our service fast, professional, and great. It means a lot to us that you took the time to leave this feedback.
Sears Home Services on 1707355130111
Very professional and knowledgable technician. Very happy with the service.
Gordon A,
Dan O,
Tom was very friendly, upfront & quick to diagnose the problem with our clothes washer. He even took the time to explain a few things about the repairs needed, timeline etc. Thank you!
Sheila B,
Knowledgeable polite technician
Lorraine B,
Customer service response - Thank you for your review for Sears Appliance Repair. We appreciate your feedback and are glad to hear that our technician was knowledgeable and polite.
Sears Home Services on 1705467596371
Good service, but we waited 4 1/2 weeks for our fridge to be fixed because they were the only people in our area. We said the brand and type of fridge, and what was wrong, and then we’re informed that parts needed to be ordered because the type & brand had known issues at our appointment date (3 weeks after we requested an appointment)…then we had to wait ANOTHER week before it was fixed. They didn’t take their trash with them, which was fine but slightly annoying.
Kailey A,
The Sears repair guy Duane showed up and opened the frig doors and said it’s cool and I hear the fan and closed the doors and left. He never opened the fan compartment to check what the cooling issue was after my refrigerator would not cool and displayed an error code of FF E indicating fan issues. He said next time unplug it for a day and plug back in. My frig is only 2 yrs old LG. He recommend - never by a Samsung as he collected his $140 fee and left without even opening his tool box or looking at my frig fan motor. I will never contact seats home appliance repair again - shame if only I could give zero stars!!!!!
Shelia H,
Customer service response - We apologize for the trouble you've faced, Shelia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782694912635
Unable to contact a real person for a problem, $249.00 service fee waived if agree to repair yet no paperwork to show the fee is waived, no paperwork provided to show costs even after requesting paperwork, expected to pay upfront for parts and service prior to any work completion. Will never use this company again!
Mary D,
Customer service response - We apologize for the trouble you've faced, Mary. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1781742054420
