15910 Edgewood Drive Reviews

I finally have ice😀

Jo H. came on time and did a great job! He went above and beyond and was a nice gentleman. He apologized for us having to wait for 5 MONTHS for service although it is not his fault. I have been with Sears for more than 45 years and have never had such bad service. All of my appliances have come from Sears through out my life. We have had to put out $450.00 at the laundromat, plus 5 months of warranty payments for no service. That is almost $800.00 plus the aggravation of hauling heavy laundry back and forth at almost 80 years old.

Very professional knowledgeable and courteous.

Joseph is such a hard working young man! PLEASE replace his crappy van!!! The back door FELL OFF! He deserves better than this!

Technician has showed up was fine. Did the job however I submitted my request in the middle of July and the technician was not scheduled to be here till early October. Are you kidding me come business is that I would love an answer back from you as to what you did wrong thank you bye-bye

Friendly, knowledgeable, prompt.

Service was awesome. Joe is very professional and knowledgeable.

Fast, professional, great service.

Very professional and knowledgable technician. Very happy with the service.

Tom was very friendly, upfront & quick to diagnose the problem with our clothes washer. He even took the time to explain a few things about the repairs needed, timeline etc. Thank you!

Knowledgeable polite technician

Good service, but we waited 4 1/2 weeks for our fridge to be fixed because they were the only people in our area. We said the brand and type of fridge, and what was wrong, and then we’re informed that parts needed to be ordered because the type & brand had known issues at our appointment date (3 weeks after we requested an appointment)…then we had to wait ANOTHER week before it was fixed. They didn’t take their trash with them, which was fine but slightly annoying.

The Sears repair guy Duane showed up and opened the frig doors and said it’s cool and I hear the fan and closed the doors and left. He never opened the fan compartment to check what the cooling issue was after my refrigerator would not cool and displayed an error code of FF E indicating fan issues. He said next time unplug it for a day and plug back in. My frig is only 2 yrs old LG. He recommend - never by a Samsung as he collected his $140 fee and left without even opening his tool box or looking at my frig fan motor. I will never contact seats home appliance repair again - shame if only I could give zero stars!!!!!

Unable to contact a real person for a problem, $249.00 service fee waived if agree to repair yet no paperwork to show the fee is waived, no paperwork provided to show costs even after requesting paperwork, expected to pay upfront for parts and service prior to any work completion. Will never use this company again!

Attempted to contact for appliance repair (GE cooktop). I was transferred to AI assistant. AI prompted me for details on appliance and repair needed. I answered its questions. It stated, "We do not have any available schedule for service in your area. How else can I help you?" I asked for customer service. The AI stated. "We are now an AI-only service." That's it. No options. Hard to understand this business model (other than they don't want to actually employ customer service, and they and are going all in on AI that can't help).

Jeffery The service guy is the only person they have sent out, he knows my washer and Dryer need to be replaced and Sears Home Warranty won't replace them til I have had a minimum of 4 issues with each machine. Warranty is Absolutely Horrible! We have been dealing with both our Washer and Dryer needing repair since early October 2024. We have scheduled 7 repair dates in 6 months. They have shipped the wrong parts 2 times, canceled our scheduled repair date (the morning of the repair) 3 times. The other 2 times once the repair guy left the 1st time the washer locked itself mid-wash and we had to wait a Month to get our sopping wet clothes out. The 2nd Time we were told that our Dryer would only work on Timed Dry, but it works just fine. I didn't buy a Dryer for it to work on one setting only. My washer still doesn't work after almost 6 months and I keep getting the run around when I have asked them to replace them both. Save yourself a headache and never buy a warranty from Sears Home Service. I hope someone is listening from the company and does right by me. It's absolutely ridiculous that I paid so much money for a Washer and Dryer, along with a Warranty that does nothing for me, and I can't get anyone who cares to help me when I call. My Service person always leaves his garbage and expects me to clean up after him. He was out again today, The washer is supposed to work and once again 🙄 Not working properly and I still have not heard from anyone regarding my issues from corporate.

We have been waiting almost 3 months for a repair on our washing machine. Their warranties are a joke. They assure us the tech will reach out but never does. We have rescheduled a dozen or more times and had a no call/no show twice now. We had to take off work to be home for these appointments since someone has to be there they say. Save your money and go elsewhere. BRA3 responded To the original review and asked us to email them to which there has not been a reply for the last three weeks. This is clearly a continuance of a type of customer service being provided. Empty assurances and empty promises and zero help.