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7374 Highland Road Ste 4789 Reviews
Read reviews from customers who used our services at 7374 Highland Road Ste 4789
Total reviews
103
Average Rating
4.8/5
Our fridge has been not working for awhile. Multiple techs came out and it was difficult to diagnose the problem. This required multiple trips. The biggest frustration was every time I had to call sears and make a new visit, there was no easy way to get the same tech back. It didn’t matter that I asked by name, by tech number, and the call center telling me they would make note. This whole process could have been much easier on everyone involved if this could have been not handled by five different techs who were each unfamiliar with the ongoing saga and perhaps I could have not been without a refrigerator for a month while playing these games. Very frustrating for everyone involved. I am glad my fridge appears to be finally working, but please let your technicians and call center people communicate with the dispatch directly, or have some way of ensuring the same tech come out for a “re-call”. Our one tech, David, went above and beyond to help us and I am eternally grateful for all of his work in trying to get this problem solved.
Joanna M,
Customer service response - Thank you for sharing your experience, Joanna. We apologize for the inconvenience and frustration caused by the multiple visits and lack of continuity. We're glad to hear that David was able to resolve the issue, and we appreciate your feedback on improving our process.
Sears Home Services on 1732425237031
He fixed my fridge in a professional and timely manner. He left no mess afterwards and I'm looking forward to finally being able to use my fridge! Thank you!!
Susan H,
Customer service response - Thank you for your wonderful review, Susan! We're glad to hear your fridge is back in action and that our technician provided professional and tidy service.
Sears Home Services on 1730259756053
Elizabeth S,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1730191977989
Kathy L,
Customer service response - Thank you so much for the 5-star rating, Kathy! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1729811131566
Steven K,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1729666544543
He installed the new ice maker but that may not be the problem so I am waiting to see if it starts working. He was very personable and efficient and polite.
Linda V,
Customer service response - Thank you for your patience and for highlighting our technician's personable and efficient service. We hope the new ice maker resolves the issue, and we're here if you need further assistance.
Sears Home Services on 1728801136718
Steve was great vary helpful 👍
Tom A,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1728551962919
Sears service technician was awesome. Dependable and get the job done.
Dede P,
Customer service response - Thank you for your kind words, Dede! We're delighted to hear our technician was dependable and efficient in completing the job.
Sears Home Services on 1727922721351
Showed up on time, quickly diagnosed the problem which agreed with what I thought was the problem, had the replacement part, and was in and out in 30 minutes. 🙂
Roger M,
Customer service response - Thank you for sharing your experience, Roger! We're glad our technician was prompt and efficient in resolving the issue with your appliance.
Sears Home Services on 1727836343258
Nicole P,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1726978859303
