Kaylyn was very knowledgeable and efficient. I would recommend him to anyone for appliance work. However, Sears has been very disappointing. When Kaylyn came the first time to figure out what our problem was with a stove, he was able to solve the problem, order the part we needed, and set up the return date. But Sears ignored that date, told us late in the day we would have to reschedule, so we had to go through the scheduling process all over again. I find it hard to believe that Sears thinks it is okay to abuse a customer's time. We wasted a whole day waiting for nothing. Any other business I have dealt with gives the customer a realistic window, usually within two hours. I can think of no reason for Sears to treat a customer the way Sears did with this appointment. You charge if a customer doesn't cancel an appointment, but you do not see respecting an appointment with a customer.

Never had a better service experience. Highly recommend. Great work.

The tech was great. He was on time and very professional

I was very impressed with the speed I could get an appointment. David was great. He was friendly, explained the issue and cleaned up. Great service!

The repair guy was very kind. I had to wait all day for him to show up and even though we were upset, he never once said anything other than he was sorry. , we are Not happy for the time we had to wait but that is not his fault.We understand he was scheduled. Again, even as upset as we were, he was very kind and never said anything mean or derogatory. If I need service again, I would have him out in a heartbeat this time. I couldn't justify the cost of having the repairs.

I switched to Sears Home Services from another service provider because the first company couldn't help us for a week. The Sears technician (Charles) was friendly, knowledgeable, and quick. He discovered that the previous technician (from the other company) had installed the belt upside down during a recent repair, causing it to slip on the drum, create new, unintended grooves on the smooth side, and eventually fray, even breaking the pulley wheel. Sears is my new service provider going forward.

Don was awesome! Friendly, quick to find the issue and offer plenty of information on options and what to expect while waiting for next steps. Would 100% recommend!

Charles(not sure this is his name) was amazing. He deserves 10 stars. Very pleased with how thorough he was!

Chuck was very professional and he inspired a great deal of confidence. He explained everything clearly, so I under why and what he was doing. He would be an asset to any organization. 5 stars +