3541 Highland Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Susie P
Eileen K
The techs are absolutely fantastic. Their appointments through through the computer absolutely suck. No people and no chance to talk with one, only the computers. Every tech I have from this company has been five star and no less. Chuck is one of those.
Graham B
cory B
The technician was fine… my service window was 7-11am… he showed up after noon… I got charged $300 for labor and it took him all of 4 minutes to install it… my washing machine works fine but $540 was highway robbery
Customer service response - We apologize for the delay and your concerns about the cost, Cory. We're glad your washing machine is working fine and appreciate your feedback.
Sears Home Services on May 01, 2025
Linda M
Warning DO NOT CALL THUS COMPANY. They never show up as scheduled and wait until closing and cancel at the last minute. I've been trying to get my oven fixed for over 1 month and after the first diagnosis they have cancelled three times now.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 18, 2025
James Q
I am disappointed with my Sears repair. It seemed like all sears wanted to do was offer me a home warranty at $59 a month. The technician came out to my house in June repaired my microwave and I was charged $240 at that time and now six months later I am charged again for the same repair. Sears does not stand behind their work! Originally they told me $149 for the diagnosis then they tried to tell me $249 when they came to my house. Then they did a hard sell for their home warranty. Very disappointed. I’ll be looking for a different repair company
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 09, 2025
Keyon P
First thing thay was said was what he could not do. Appliances were supposed to be cleaned and that didn't happen. Price went from $99-$149 real quick for turning the hoses on, no cleaning whatsoever. Wont EVER use sears again!
Customer service response - We apologize for the trouble you've faced, Keyon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 26, 2024
TheCgrange
I have tried to correct the address since I made the appointment. If you check your records this refrigerator is in Copper Harbor, Michigan. When it was purchase from your Houghton, Michigan store this is where it was delivered to. Your technician has come 4 times for the service protection plan. I can’t understand how you can’t get it right. The address is 1 Bernard, Copper Harbor, Michigan.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 30, 2024
