3541 Highland Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Theresa W
Technician that came today was very good. Communication regarding appt is horrible. Only way to reach anyone is thru automated system. I had two prior appts scheduled -1st one technician saud we werent home but there all the time. Try to reach someone but impossible. 2nd appt never received confirmation and no one showed. Again tried to reach someone but automated system kept leading me to the same place which was not helpful. Need to improve.
Customer service response - Thank you for acknowledging our technician's skill and for bringing to our attention the issue with our appointment communication system. We sincerely apologize for the inconvenience and are working on improving this aspect of our service.
Sears Home Services on May 29, 2024
Roxannne D
Dan is great. So glad he is my Technician. He gets right to the problem.
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience with Dan.
Sears Home Services on May 21, 2024
Brad R
Great experience! I called Dan about an issue. He came over within 30 minutes and fixed the problem in no time. Excellent service, and I highly recommend.
Customer service response - We're thrilled to hear about your great experience with Dan! Thank you for recommending our service, and we look forward to assisting you again in the future.
Sears Home Services on March 25, 2024
Nasim C
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 25, 2024
David U
Very personable and efficient!
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our personable and efficient service.
Sears Home Services on February 08, 2024
Susan L
Jonathan was efficient and thorough with my dryer door problem and he cleaned a dryer venting system to may it dry more efficiently.
Customer service response - Thank you for taking the time to leave a review about your experience with Sears Appliance Repair. We appreciate your feedback and are glad to hear that Jonathan was able to efficiently and thoroughly address your dryer door problem, as well as clean the venting system for improved efficiency. Thank you again for choosing our service.
Sears Home Services on February 06, 2024
Lambert O
Polite, efficient and communicative.
Sheryl R
We had a great technician. He knew exactly what to do to repair our Kitchen Aid fridge.
Louis C
debra W
Seth is well-qualified, customer-centric and explained in “plain language “ the issue and repair options. Very professional and also respectful of the client’s home.
