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14100 Lakeside Circle Reviews
Read reviews from customers who used our services at 14100 Lakeside Circle
Total reviews
139
Average Rating
4.6/5
Great job by Dave
David C,
Very nice man. Helpful, understanding and very knowledgeable. Fixed the problem fast. Very satisfied.
Cathy S,
Knowledgeable repair technician fixed the squeaky drier in 15 minutes
Julia T,
Michael G,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1721829163645
Ron P,
I was disappointed when my first Technician unexpectedly cancelled my appointment and Sears rescheduled for another day without consulting me first. That is the reason for only 3 stars. But I was very satisfied with my Service Technician that did come out to assess my Frigidaire upright freezer. He was thorough and helped me understand his assessment as well as next steps for repair. I appreciated his honestly and knowledge of the appliance.
Kayla M,
Customer service response - We apologize for the inconvenience with the rescheduling, Kayla. We're glad to hear you were satisfied with the thorough and knowledgeable service from our technician.
Sears Home Services on 1726106855693
The person who came to install the parts was rude and asked why the parts were ordered. He seemed to be in a hurry to get the repair done. Why wasn’t the same repairman sent to finish the job instead of sending someone who didn’t know or care about what was going on? Your employees seem to forget that this repair was done from a contract that was purchased from your company. Your company wants people to purchase these contracts and then gives them a lot of crap just to get the repair done. We won’t be purchasing another contract with your company!
Nancy B,
Customer service response - We apologize for the trouble you've faced, Nancy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780277404664
I called the service center because my refrigerator doesn’t cool properly, the repair man Kevin came in time was very nice he told me the fan of the refrigerator needs to be replaced and he estimated it will cost me around $600 and 30 days guarantee ; the repair price is too high considering I can get a new refrigerator for this price,I paid $149 for the estimation and I have to buy a new one To be honest it is not worth to even try, just buy new appliances to replace. Thank you
Florica A,
Customer service response - We apologize for the trouble you've faced, Florica. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777596739627
Had a dryer thermal fuse replaced and charged $337. The part was 30 dollars ( even lower if you buy from Home Depot) and labor was over 300 for a 20 min job. This is like highway robbery. If you want any return customer you need to change your pricing immediately. Nothing against the technician because he wasn’t the one who decide on the price and he got the job done, which is the only reason I gave a two star instead of one.
yoda,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719548623175
very poor service and delayed response
Sudhakaran M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768181672823
