545 W Sanilac Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Matt C
Patrick did an excellent job. He came and did troubleshooting. Provided options and was quick to repair. Although I can't say the same about the Sears Appliance people! They cancelled my appointment without any notice and no followup whatsoever. I had to sit on the phone for over an hour to get an answer that never happened. They just rescheduled. I too the entire day off for that appointment and crickets was all I had as a response. Call us to reschedule and wait on the phone for an hour to find out the appointment some how was cancelled. "SOMEHOW" come on sears
Customer service response - We're truly sorry to hear about your unfortunate experience with the Sears team and the inconvenience it caused. Thank you for sharing your positive feedback about Patrick's service; we're glad he could help.
Sears Home Services on July 07, 2024
Sharon G
Very professional . Great service.
Customer service response - Thank you for recognizing our professionalism and service quality. We're glad to have met your expectations!
Sears Home Services on May 31, 2024
Katie M
Early arrival, polite, efficient and fast . THANK YOU AGAIN
Customer service response - We're thrilled to hear about your positive experience with our team's early arrival, politeness, and efficiency. Thank you so much for sharing your feedback!
Sears Home Services on May 31, 2024
Parikshit K
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on March 19, 2024
Adalin S
gail L
Technician was very informative and professional, as well as being timely
Ambor K
I never had service done from this person but then I got a bill so not sure what's going on.
Nicole C
The job is not done. So far the tech is helpful and working to try to correct issue. The frustration comes from not being able to contact a human. They have the wrong address and it’s been days of trying to correct it. Because of the wrong address the parts will not be delivered to the correct address. Causing a cascade of issues. A problem that could be corrected very easily if I could talk to a person.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 16, 2025
Tieira K
This is awful. So not recommend
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 16, 2024
