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27600 Novi Rd Reviews
Read reviews from customers who used our services at 27600 Novi Rd
Total reviews
360
Average Rating
4.6/5
Lisa B,
Tom M,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175597866
Adam M,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1772756038279
Dennis was great. Your AI system spelled my address wrong and there was no way to correct it.
Sharon R,
Customer service response - Thank you for your feedback, Sharon! We're glad to hear Dennis provided great service, and we apologize for the issue with our AI system.
Sears Home Services on 1769997039526
Debbie W,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1766716224072
Dennis was a great guy - on time and easy to speak to. His supporting service was a bit short in getting him the proper information ahead of time. I’d recommend Dennis but have a little issue with Sears.
Jenn M,
Customer service response - Thank you for your feedback, Jenn! We're glad to hear Dennis provided great service, and we apologize for the support issue.
Sears Home Services on 1766371249188
Ivan Y,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1753662485807
The technicians Donta and his trainee were great. However the call center failed to put all my concerns on the work order. I asked for the switch on my stove’s hood fan to be looked at aside from my other concern and this was not on the techs work order so they could not look at it.
Tony A,
Customer service response - Thank you for your feedback, Tony. We're glad to hear Donta and his trainee were great, and we apologize for the oversight with your work order.
Sears Home Services on 1746768490938
Mohsen S,
Customer service response - Thanks for the great rating, Mohsen! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1731549183307
Jason was professional and on time .he gets 5 stars .model # and symptoms were given prior to his dispatch, would have been nice if part would have been anticipated and on truck .now there with be a return trip.
Larry B,
Customer service response - Thank you for your feedback, Larry. We're glad to hear Jason provided professional service, and we apologize for the inconvenience of the return trip.
Sears Home Services on 1728801424482
