27600 Novi Rd Reviews

Making the appointment was easy and I selected a day and time frame that worked best and planned my day for a 7-11am arrival. At 9:30 i receieved a call letting me know it would be around 1:30 instead. I appreciated the heads up even though I had to adjust my day. When he finally showed up at 3pm, I wasn't impressed. Just don't pre-schedule a time in that case. But ... once Tim arrived, he was very personable and professional. He quickly diagnosed the problem and had it repaired within a half hour.

Technician arrived on time but didn’t fix the issue he ran the dishwasher and it didn’t leak at first. So he said nothing to do and ran a cleaning cycle just 3 mins after he left at the end of the cleaning cycle it started to leak I called back but he said I needed to do another order all over again which is frustrating since I already paid the fee

Not really friendly

The company only uses AI to schedule services. I had a dishwasher spring repair that was scheduled 1 month out. 1 week before appointment, they pushed back another month because the part would not be there in time. Part was delivered the day before scheduled appointment, but they still pushed it back 1 month. Now, here we are the day of the appointment, and they say they can not make it, next appointment is 1 month. I am paying way more waiting on them to fix issues when they make you wait 3 months for a repair and collect service fees. Terrible business and service. Should be investigated for fraud to consumers!

Do you love talking to AI agents? Are you never interested in talking to an actual human being? Would you like to have your appointments canceled by an AI who misinterpreted what you said? Would you like to have your appointment schedules which are 4 hours long be completely missed? If you like all of these horrible things use this service. This is the worst customer service I have ever seen and maybe the last decade. I will never use the service again I would highly implore you to find someone else to do your repairs. I have been waiting for 10 hours through various appointment times just to have people not show up and not be able to talk to anyone about it because the only one they have available for you to communicate with is an AI.

The service was good when and if I could get it. Your AI sucks. A text message would say one thing, emails something else. I'd receive a message that the tech was on his way, and then he would not show up. Last week I waited from 8am to 6pm with promises throughout the day of being the next customer. I was canceled twice after waiting a whole day. What a waste of my time!! Even today, first service was confirmed for between 8 and 5. Then it was confirmed for approx 9:07, he was only one stop away. Then it was confirmed for approx 10:12, again he was only one stop away. He finally showed up at 10:30. I've had the part sitting here since the beginnig of June. Needless to say, I'm not a happy customer. And I still won't know if the dishwasher works properly until I run a full load all the way to the end. This was an extended warranty repair from another company, thankfully it didn't cost me anything.

Adonis He’s a fraud be careful he doesn’t do no repair. He just opened your dryer and reinstall it and there’s not do nothing. He pretended like he did something and he even as soon as he went to the dryer room, he close the door why you close the door that’s kind of suspicious.

It stopped working for a week after repairs

Door wasn’t correctly installed and the tech thought it was. I asked him to fix it, he clearly struggled with it and got it a little better not still not aligned right. Now it won’t close properly at all.

Technician could not diagnose problem. Could not do anything that I had not already tried. Had to call another company