27600 Novi Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tom M
Ben A
Technician was on time and fixed the issue, but was here less than an hour and charged me $200 and called this a deal. I supplied the parts too. I had a coupon for $25 off and wouldn't accept it.
Customer service response - We apologize for the pricing and coupon issue, Ben. We appreciate your feedback and will review our policies to improve your experience.
Sears Home Services on May 21, 2025
Pete (
Repairman seemed competent but missed the first day's appointment. Having an 8 hour window that we have to wait is terribly inconvenient. It should be 4 hours at most.
Customer service response - We apologize for the missed appointment and inconvenience, Pete. We appreciate your feedback and will work to improve our scheduling process.
Sears Home Services on April 27, 2025
Randee A
The repair man was nice I need the part number
Customer service response - We're happy to hear the repairman was nice, Randee. Please contact us directly so we can assist you with the part number.
Sears Home Services on January 14, 2025
Gail L
Just found out that Jason unhooked the water line to our refrigerator doing the repairs and did not hook it back ugh, We take back our 5 star review,
Customer service response - We apologize for the oversight, Gail. We appreciate your feedback and will ensure our technicians are more thorough in the future.
Sears Home Services on January 09, 2025
A. L
Very friendly, timely, yet left and I need to call A& E because dryer is now making same noise I called about and then some... much louder, worse, drum rhythm sounds like loud agitator on washer. New sound not there prior to call!
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on December 23, 2024
Tia
Making the appointment was easy and I selected a day and time frame that worked best and planned my day for a 7-11am arrival. At 9:30 i receieved a call letting me know it would be around 1:30 instead. I appreciated the heads up even though I had to adjust my day. When he finally showed up at 3pm, I wasn't impressed. Just don't pre-schedule a time in that case. But ... once Tim arrived, he was very personable and professional. He quickly diagnosed the problem and had it repaired within a half hour.
Customer service response - We're sorry for the delay and any inconvenience it caused, but we're glad to hear Tim provided professional service once he arrived. Thank you for your feedback.
Sears Home Services on July 28, 2024
LUNA B
Technician arrived on time but didn’t fix the issue he ran the dishwasher and it didn’t leak at first. So he said nothing to do and ran a cleaning cycle just 3 mins after he left at the end of the cleaning cycle it started to leak I called back but he said I needed to do another order all over again which is frustrating since I already paid the fee
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 30, 2025
Chris S
Not really friendly
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 06, 2024
Trey S
They came out spent 2 hours looking for the issue. Said they found the issue and fixed it. That was on Monday. Ran the appliance Thursday. Water still was pouring through.
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on June 09, 2025
