27600 Novi Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Samer Y
Worst service
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 12, 2025
Pratha S
Very poor service. He came 3 time and didn’t fix the dishwasher. He as watching YouTube repairing my dishwasher since she don’t know repair. Sears charging use service fee and how can they send this with experience ppl.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on March 16, 2025
Satish S
Technician have no knowledge of electrical cook top, without opening he is telling they have no part available and that’s not true. He charged $149.00 for showing up. It’s a shame. Sears technician supposed to be the best. 👎
Customer service response - We're really sorry to hear about your experience, Satish. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on February 19, 2025
Paul S
Biggest rip off ever!!! DO NOT use. I repeat DO NOT use. The first 3 times they canceled the appointment after I waited all day for them to show up. The fourth time they finally showed up. They charged me $240 to check to see that the board was getting power, and needed to be replaced. Which I told him when he walked in. The technician didn’t know what he was doing. Half the time he was here he was on the phone with another technician asking him what to do. He was a good little minion at the end and tried to sell me a service warranty. I asked him some questions about it which he gave me answers, but when I read the contract he was wrong about most of my questions. DO NOT buy that service warranty. Total scam, read the fine print. This is literally a huge scam Sears is pulling. Do yourself a favor and call someone who specializes in appliances.
Customer service response - We're really sorry to hear about your experience, Covie. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 23, 2024
Matthew A
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on October 24, 2024
Richard Z
Waited all day for the repair to show up. The tech kept delaying his arrival until his company canceled the repair.
Customer service response - We apologize for the trouble you've faced, Richard. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 07, 2024
Marc R
He never called. The only reason I knew he was there is that i saw him with my Google app. He knew where the ac unit was at the side of the house, but never made an effort to see if it was leaking. We were sitting on the back deck. Terrible customer service!!
Customer service response - Thank you for taking the time to bring this to our attention, Marc. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 09, 2024
Jim H
Appointment was 8-12. Early I. The morning text said around 9. Tech called at 930 and said between 10-11. Called again at 1030 and said 20 mins. Finally showed at 11:20. Was charged $149 to be told oven wasn’t repairable after I had provided model and serial number ahead of time. Do not use this company!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 07, 2024
Sue F
I have no contact info for the repair person and I have no updates on the status of the repair. My refrigerator is still not operational and I don’t know who to contact.
Customer service response - Thank you for taking the time to bring this to our attention, Sue. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 30, 2024
Nick T
We bought a GE Profile Refrigerator from Lowes, and in 14 months it was broken and was not cooling. Lowes warranty group contracted Transform A&E Factory Service out for a 1st repair. That first repair actually ended up breaking our fridge further, so that it did not cool at all. When Lowes warranty had A&E back out for a third repair visit, the technician was rude and unhelpful. He barely looked at the refrigerator, simply stating that he should not have been called out in the first place. This was the same technician who originally "fixed" (i.e. broke further) the fridge in the first place. It is not our fault that Lowes factory service went with company, and yet the technician was rude and accusatory. I would not recommend Transform A&E to anyone, find another repair company
Customer service response - Thank you, Nick, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 30, 2024
