27600 Novi Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kris R
Our A & E Technician Steve was Fantastic…Super Friendly & knowledgeable, he knew immediately what was wrong with our washer & the error codes we were getting! He did not have part on truck, but ordered while he was here. Part arrived to our home via UPS in 3 days; Steve had scheduled us for about a week out to come back once part arrived, A & E contacted me stating they received confirmation our part arrived and they could schedule me sooner so we get washer fixed ASAP…that is “5 Star” service! When I initially called their 800# call was answered immediately & got appointment within 2 days, guy who helped was super nice & gave me all info needed for appointment, plus sent text & email. We also receive a text message that you can click into to see your repair request & status, they notify you of the repair persons name who will be arriving to your home, give you a window time frame, and about an hour or so before tech arrives, another message to let you know he’s on his way! If you need your Kenmore appliances fixed & fixed properly there is no one else to call than A & E. A lot of repair service companies (as we have found out this past year) won’t touch a Kenmore anymore or they don’t know how to fix them! Had a horrible experience with repair company this past April trying to fix our dishwasher, guy had no idea, he ruined our dishwasher (was worse after he “fixed”) along with water leaks underneath sink & in basement after he left, we ended up buying a new dishwasher. Thank you A&E and Steve for such Outstanding “5 Star” Service, we will only be using you for any of our appliances needs going forward & Highly Recommended A & E!
Customer service response - Thank you for the detailed 5-star review, Kris! We're thrilled to hear that Steve provided friendly and knowledgeable service, and that the scheduling and communication exceeded your expectations. We're here for all your future appliance needs!
Sears Home Services on January 13, 2025
Michael M
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 09, 2025
Thycodathu S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on December 26, 2024
Janine F
Jason was back to install the part. He is an exceptional technician and wish he was able to repair my other appliances
Customer service response - Thank you for your positive feedback, Janine! We're delighted to hear that Jason provided exceptional service.
Sears Home Services on December 25, 2024
Natalie S
Seth was wonderful. Very professional. Explained everything well. Got the repair done quickly. He is a great asset to Sears.
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 23, 2024
Randy H
Best service!
Customer service response - Thank you for your positive feedback, Randy! We're thrilled to hear you had the best service experience with us.
Sears Home Services on December 17, 2024
Jennifer G
Charles was great! Very communicative & efficient with his time. Highly recommend!
Customer service response - Thank you for your positive feedback, Jennifer! We're delighted to hear that Charles was communicative and efficient.
Sears Home Services on December 12, 2024
H S
Steve was great!! He was professional and very direct and to the point. He was honest and provided us great feedback to make a educated choice for repair or replace. We were so happy to have same day service. We were already 5 days without a washer.
Customer service response - Thank you for your positive feedback, H Shah! We're glad to hear that Steve was professional and provided honest advice, and we're happy we could offer same-day service.
Sears Home Services on December 12, 2024
NORMAN B
Steve was great and fixed my problem
Customer service response - Thank you for your positive feedback, Norman! We're glad to hear that Steve was great and resolved your issue.
Sears Home Services on December 11, 2024
Nancy D
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 05, 2024
