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27600 Novi Rd Reviews
Read reviews from customers who used our services at 27600 Novi Rd
Total reviews
360
Average Rating
4.6/5
Mohammed O,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718262455500
Joni G,
Tom M,
It took two weeks and three repair technicians to get my washer repaired. All it needed was a new water pump which took two weeks to get. The real problem was working on the phones and not having a person to talk to. Very frustrating I hated that. When Adonis came he was able to get the job done in 15 minutes. I was over charged. I paid $598. In advance
Peggy G,
Customer service response - We apologize for the delays and frustration with the phone system, Peggy. Thank you for your feedback, and we're glad Adonis was able to complete the repair efficiently.
Sears Home Services on 1777940737347
Our tech did a great job identifying and resolving the issue with a failed furnace gas valve. The scheduling system is horrible. Sears has implemented an AI scheduling system without any human intervention and this makes the customer experience hands down horrible. After the furnace part was procured, our tech was supposed to visit on Dec 11th but no one showed the entire day. Around 3 pm I called Sears and couldn’t get past the AI agent which was rescheduling my appointment for the 17th. Note it’s bone chilling cold in my area with temperatures hovering 1F. The AI agent failed me and threatened to end the call when I kept asking for human representation. Then I kept using the self service portal to find an earlier date and finally got the tech to return on the 15th. I wouldn’t call Sears again due to lack of customer service, engagement and experience.
Zafar S,
Customer service response - We're glad to hear the tech resolved the issue, Zafar. We apologize for the scheduling difficulties and lack of human support, and appreciate your feedback to help us improve our service.
Sears Home Services on 1766022896779
Technician was on time and fixed the issue, but was here less than an hour and charged me $200 and called this a deal. I supplied the parts too. I had a coupon for $25 off and wouldn't accept it.
Ben A,
Customer service response - We apologize for the pricing and coupon issue, Ben. We appreciate your feedback and will review our policies to improve your experience.
Sears Home Services on 1747884534706
Repairman seemed competent but missed the first day's appointment. Having an 8 hour window that we have to wait is terribly inconvenient. It should be 4 hours at most.
Pete (,
Customer service response - We apologize for the missed appointment and inconvenience, Pete. We appreciate your feedback and will work to improve our scheduling process.
Sears Home Services on 1745798202073
The repair man was nice I need the part number
Randee A,
Customer service response - We're happy to hear the repairman was nice, Randee. Please contact us directly so we can assist you with the part number.
Sears Home Services on 1736914998439
Just found out that Jason unhooked the water line to our refrigerator doing the repairs and did not hook it back ugh, We take back our 5 star review,
Gail L,
Customer service response - We apologize for the oversight, Gail. We appreciate your feedback and will ensure our technicians are more thorough in the future.
Sears Home Services on 1736403969800
Very friendly, timely, yet left and I need to call A& E because dryer is now making same noise I called about and then some... much louder, worse, drum rhythm sounds like loud agitator on washer. New sound not there prior to call!
A. L,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1734934532382
