4193 E Grand River Ave Reviews

Well Brian was at my house 3 times to fix my furnace, the first time he replaced the condensation pump in November 2025, after installing the new pump he forgot to put a cap on before he left my house and water was everywhere. I texted him to come back and he did what he had to do. By Christmas day while I am cooking dinner my daughter tells me there is water everywhere and the pump was leaking water all over and in the furnace room and new carpet adjourning room was soaked. I turned off my humidifier to hopefully stop the water from leaking. He came back on Jan 2, I think to see what the problem was and he said the condensation pump was not working properly and he said that my humidifier hose was clogged and that is what caused the pump to go bad. Well, it was working fine up until 12/25/2025 when we discovered water all over the place again. Anyway, he said he had to order a new pump. So, he unplugged the current condensation pump, turned off the humidifier and we had to wait for the other pump. He was scheduled to come back on 1/19/2026, however I noticed more water was leaking again which really upset me and he was here on 1/14/2026 with the new pump. Brian DID NOT TELL ME THAT THE FURNACE WAS GOING TO CONTINUE TO LEAK WATER or I would have had him come back way sooner than 1/19/2026. He said the furnace creates condensation so yes it would leak, like I am supposed to know this. I made my feelings known about the water to continue to leak from the furnace and that he should have told me that the furnace was going to continue to leak, he said oh "Sorry about that" In the meantime I have brand new carpet in an adjourning with wet carpet. He replaced the pump again, left the old pump for me to dispose of, which I think is bad form. However, after putting in the second pump, he left, he did not turn the furnace back on so when we realized this, the house was 63 degrees. It has been a battle to get this work done and I understand you are doing Warranty work, but I would think that your technicians are experienced and care about what they are doing. Thank you for listening. Patty Jordan

IT WAS Denied no repair happened here. Because the repairman incorrectly diagnosed the problem. System has a leak and needs to be fixed and recharged.

No paid invoice or report detailing the problem. Update: Called number suggested in post and couldn't get out of the voicemail loop. Is there a phone number to talk to a person about getting a receipt an report of what was found wrong with the microwave?

While the technician was good he charged $307 for what was no more than an hours worth of work. I found the customer service difficult to work with and felt they misrepresented the Home Service contract. Took me 4 calls to get an itemized receipt and 45 minutes on the phone to cancel the contract. Would not call Sears repair again.

The technician never showed up but marked the visit as completed.

Our technician today did a great job in installing the part needed for our washer. I was glad to have him show up since he was the 4th technician scheduled. I am very disappointed with Sears customer service. We had 3 technicians that did not show up to install a small part in our washer. Called customer service many times & it took a long time to speak to someone. Only to be told they needed to schedule another appointment for another day between 7 am to 4pm. This is so ridiculous. After 3 technicians did not show up and, after waiting all day. My last call to customer service I asked to speak to a manager since the customer service representative was not very helpful. Waited for about 20 minutes for a manager. Representative finally came back on the line & said she was transferring me to a manager. She did not stay online until I was connected, and was disconnected. By this time I was fed up. I did not appreciate wasting my time waiting on 3 separate days all day for a technician to show up. I am very disappointed with Sears customer service. I will not be using their service in the future & will definitely not recommend Sears Home Services.

The Repair Techs were great. The company is terrible. They give you a 9 hour window. Even the cable company gives you a 4 hour window. My first appointment, October 9th, they called me at noon to tell me they were rescheduling my appointment. I asked them to schedule it for October 20th and they scheduled it for October 19th. I rescheduled it for October 18th as by now there are no appointments left for October 20th. Well, October 18th comes and…wait for it…they text me at 11:30 and once again said they were rescheduling me and now we are back to the 19th. Their excuse for rescheduling both times was that they needed two Techs because they had to remove the wall oven from the cabinet. Guess what, two Techs showed up today and the oven was never removed from the cabinet. So, at this point you are probably saying to yourself, “why didn’t this guy call someone else…I couldn’t because it was covered under an extended warranty and No, they weren’t any help either. Horrible customer service, horrible disregard for the customer’s time, and a “could care less attitude” that I had to adjust my work schedule all three times.