4193 E Grand River Ave Reviews

Read reviews from customers who used our services at 4193 E Grand River Ave


Total reviews

129


Average Rating

4.4/5

September 19, 2026
Overall rating

THOUGH IT TOOK LONGER TIME VERY SATISFIED WITH THE REPAI PROCESS

Victor J,

Customer service response - Thank you for your feedback, Victor! We're glad to hear you were very satisfied with the repair process, despite it taking longer.

Sears Home Services on 1790561522950

September 21, 2026
Overall rating

Anthony L,

Customer service response - Thank you for the amazing 5-star review, Anthony! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1790094022474

September 09, 2026
Overall rating

Dave Z,

Customer service response - Thank you for the amazing 5-star review, Dave! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1788985175042

September 03, 2026
Overall rating

Thomas C,

Customer service response - Thank you for the amazing 5-star review, Thomas! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1788463843808

August 27, 2026
Overall rating

still not cooling to dialed in level , I don't think it's his fault but still need work, the time delay from when we requested service till was done has been 2 months. this is unacceptable I will likely cancel the service due to slow service and repeated trips to nearly repair it

Dan L,

Customer service response - Thank you for your feedback, Dan. We're sorry to hear about the delay and ongoing issues; please contact us directly so we can address your concerns.

Sears Home Services on 1787834338571

August 21, 2026
Overall rating

John B,

Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1787347214315

August 17, 2026
Overall rating

Tim B,

Customer service response - Thank you for the amazing 5-star review, Tim! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1786998030056

August 08, 2026
Overall rating

They fit me in quickly for the first appointment, had to order parts, and came right back and installed the parts! The whole thing was done in 3 days. Donte was excellent! He was cheerful and professional, and explained everything in a down-to-earth manner without me feeling like he was trying to push me into anything. Will definitely use Sears again!

Stacey L,

Customer service response - Thank you for your feedback, Stacey! We're glad to hear Donte was excellent and that the service was quick and professional. We look forward to assisting you again.

Sears Home Services on 1786240679102

July 01, 2026
Overall rating

Technician communicated before and during visit… Was on time, professional, thorough, and efficiently found the issue and repaired it. Thankfully it was covered under warranty. Process was easy and painless even during the busy pre-holiday week.

Jill P,

Customer service response - Thank you for your feedback, Jill! We're glad to hear the technician was communicative, professional, and efficient, and that the process was easy and painless for you.

Sears Home Services on 1782932417763

June 22, 2026
Overall rating

Steve was amazing…Excellent service I feel it was a little pricey

Alan,

Customer service response - Thank you for your feedback, Alan! We're glad to hear Steve provided excellent service, and we appreciate your input on pricing.

Sears Home Services on 1782165182088

June 04, 2026
Overall rating

He was friendly and accommodating

Michael U,

Customer service response - Thank you for your feedback, Michael! We're glad to hear the technician was friendly and accommodating.

Sears Home Services on 1780670200385

May 19, 2026
Overall rating

Kelly M,

Customer service response - Thank you for the amazing 5-star review, Kelly! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1779189258072

May 18, 2026
Overall rating

John D,

Customer service response - Thank you for the amazing 5-star review, John! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1779105893862

May 03, 2026
Overall rating

Robert C,

Customer service response - Thank you for the amazing 5-star review, Robert! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1777906645175

April 15, 2026
Overall rating

Tim was great. He was very helpful and got the job done! Range warranty repair.

Richard N,

Customer service response - Thank you for your feedback, Richard! We're glad to hear Tim was helpful and completed the range warranty repair successfully.

Sears Home Services on 1776296692216

April 06, 2026
Overall rating

Sonja B,

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on 1775436263815

April 01, 2026
Overall rating

My technician Steve - was very thorough & knowledgeable. He spent the time to figure out the issues & very professional.

wrai B,

Customer service response - Thank you for your feedback! We're glad to hear Steve was thorough, knowledgeable, and professional.

Sears Home Services on 1775139747788

March 31, 2026
Overall rating

gary T,

Customer service response - Thank you for the amazing 5-star review, Gary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1775062718075

March 30, 2026
Overall rating

Nancy A,

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1774831834910

March 25, 2026
Overall rating

Edward is knowledgable and very personable A great technician.

Mary V,

Customer service response - Thank you for your kind words, Mary. We're thrilled to hear Edward is knowledgeable and personable!

Sears Home Services on 1774490971336

March 09, 2026
Overall rating

Prompt. Friendly. Qualified.

Linda G,

Customer service response - Thank you for your kind words, Linda. We're thrilled to hear our service was prompt, friendly, and qualified!

Sears Home Services on 1773100128130

March 05, 2026
Overall rating

Sam J,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1772670389637

February 23, 2026
Overall rating

Technician was very professional and resourceful. Very pleasant!

Rose T,

Customer service response - Thank you for your kind words, Rose. We're thrilled to hear our technician was professional, resourceful, and pleasant!

Sears Home Services on 1771808042876

February 13, 2026
Overall rating

Valerie W,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1770943685074

February 01, 2026
Overall rating

Brian is awesome

Alanna H,

Customer service response - Thank you for your kind words, Alanna. We're thrilled to hear Brian is awesome!

Sears Home Services on 1769997039495

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