4193 E Grand River Ave Reviews

The Repair Techs were great. The company is terrible. They give you a 9 hour window. Even the cable company gives you a 4 hour window. My first appointment, October 9th, they called me at noon to tell me they were rescheduling my appointment. I asked them to schedule it for October 20th and they scheduled it for October 19th. I rescheduled it for October 18th as by now there are no appointments left for October 20th. Well, October 18th comes and…wait for it…they text me at 11:30 and once again said they were rescheduling me and now we are back to the 19th. Their excuse for rescheduling both times was that they needed two Techs because they had to remove the wall oven from the cabinet. Guess what, two Techs showed up today and the oven was never removed from the cabinet. So, at this point you are probably saying to yourself, “why didn’t this guy call someone else…I couldn’t because it was covered under an extended warranty and No, they weren’t any help either. Horrible customer service, horrible disregard for the customer’s time, and a “could care less attitude” that I had to adjust my work schedule all three times.