2425 S I-75 Business Loop Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (32 reviews)

Tom F

December 21, 2023

Very professional service.

Source: Google

james B

November 01, 2023

Tom was very professional, and extremely helpful. Would recommend this tech to anyone. I’d give him a 6 star

Source: Google

Andy K

November 01, 2023
Source: Google

Michael S

December 21, 2023

Tech was professional and polite. Your automated call system is a disaster!

Source: Google

Bonnie A

June 11, 2025

The tech was great did a good job. He quoted me approx $358.00 before he started. Then when I went to pay the cost was $550.00. He asked me what do you want to do I needed the dryer fixed so I payed the 550.

Source: Google

Customer service response - Thank you for your feedback, Bonnie. We're glad to hear the tech did a good job, but we apologize for the discrepancy in the quoted price. Please contact us directly so we can address this issue.

Sears Home Services on June 12, 2025

Bill H

November 26, 2024

Good repair finally, but way too many text messages asking if we would like to change date or can they come earlier, will we really be home, or type 1 if we want the repair etc. etc.

Source: Google

Customer service response - Thank you for your feedback, Bill and Karen. We're glad the repair was successful, and we apologize for the excessive text messages; we'll work on improving our communication process.

Sears Home Services on November 26, 2024

Jim C

September 21, 2024

Good guy, was able to fix door latch on washing machine which worked temporarily and is now not latching unless I hold door in latch position until it locks. this is the 3 time for repair and issue is still not resolved.

Source: Google

Customer service response - Thank you for your feedback, Jim. We're sorry to hear the issue persists and appreciate your patience. Please contact us directly so we can address this matter further.

Sears Home Services on September 21, 2024

Joe K

May 12, 2025

This place is a disgrace they no showed me not one but twice both times called and said they were on their way never showed !!! I guess it's all about their schedule not mine both times I waited all day for them to show up not to mention you can't get a person on phone they are rude and a disgrace to the business world !!!!!!! I seen another review similar to mine they responded saying sorry and left a phone number saying please contact umm really why don't you disgraceful business contact they people you no call no show and apologize god !!!!!

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on May 12, 2025

Anthony E

March 17, 2025

Sears Home Servicecs l without a doubt provides the worst customer service I've ever experienced. Today was the last straw with another no call, no show. Three phone calls with Sears today qith no results except apologizing for my inconvenience while I texted with the technicians confirming I wasnt even on his route even though today was my scheduled appointment. This is a LG warranty call that I've been trying to get repaired for more than 4 months. After the no call no show today,I fixed the problem myself in 5 minutes using the part that they had drop shipped to me. If you like frustration and confrontation, Sears Home Service is the company for you. If you value your time and sanity and have any other option available for warranty ir repair, look elsewhere. You will thank me later.

Source: Google

Customer service response - We apologize for the trouble you've faced, Anthony. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on March 17, 2025

Kit P

June 20, 2024

The customer service is appalling. I was transferred to 4 different continents and spoke with 6 different people and to add to the misery didn’t frequent flyer miles… they still haven’t issued my refund. I have a fridge that now doesn’t fully work since they came out and when asked to come at least get it back to the working point like it was before they came to do a minor repair I was told it would cost me another 1,034.00. No thanks I’ll buy ice and use a cooler before I pay them to make something worse than they found it. Don’t want your fridge to keep things cold? Call Sears appliance repair. Freezer freezing things and you would rather in not? Call Sears appliance repair! Have an ice maker that makes ice but you prefer it to not work at all? Call Sears appliance repair. Enjoy talking to people all over the world for 2 hours on the phone in 4 different countries? Call Sears appliance repair!! They are your go to company if you like to be annoyed!!

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on June 20, 2024

Average Rating: 4.5/5 (32 reviews)