3622 Rivertown Parkway Sw Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.3/5 (416 reviews)

Cindy A

January 08, 2020

I have had multiple visits to fix my refrigerator and my ice maker is still not working. A new part was installed last Friday and I still do not have ice. I am paying a lot of money for a service plan that is useless.

Source: Google

Customer service response - Thank you, Cindy, for taking the time to provide us with your rating and review of your repair services! We are sorry to hear you have not had a good experience with us. If you would please email the name, address, and phone number that is associated with this issue to searsservice@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on December 14, 2020

Jon G

May 31, 2020

I had to wait 2 weeks for an initial service call. Tech "completed" repair, and was professional enough. Left before verifying the refrigerator actually worked. He said give it 24 hours to cool down. Needless to say 12 hours later it was 3 degrees warmer than ambient. Now Sears says they cannot get a tech out for another 2 weeks. If the fridge was under warranty I would look elsewhere for repair.

Source: Google

Nate C

December 21, 2023

Took 10 weeks to finally get the fridge/freezer fixed. Will NEVER make a purchase from Sears again.

Source: Google

Customer service response - Thank you, Nate, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.

Sears Home Services on December 14, 2020

Champion U

December 01, 2020

So far Sears has made three trips to repair this. The first they sent a tech that didnt know much about repair...She tried but failed to find the cause for the leak, but ordered parts and we paid 180 bucks...second text was three hours late and said since we didnt have the right parts he needed to order them..ok...third tech came, installed parts and left a dripping water line. This has been over 4 weeks now still waiting for another trip and another day off from work while I wait in the 4 hour block. I will NEVER but anything from Sears again and frankly I can see why they are going out of business...

Source: Google

Customer service response - Thank you for taking the time to bring this to our attention,Champion . We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

Sears Home Services on December 14, 2020

Ann S

March 02, 2021

Took 5 minutes to fix and labor charge was almost $200! But that isn’t the issue I was unhappy about. When I ordered the service I specifically asked if the $89 diagnostic charge would be deducted from any repair cost and I was told it would. However, I was charged $89 in addition to the labor charge.

Source: Google

Customer service response - Ann Scott, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on December 14, 2021

Dave D

December 21, 2023

Never showed up for appointment, call center says that they cannot pull appointments for a week. Already paid them and now have to pay another company to finish the job.

Source: Google

Customer service response - Dave D, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on December 14, 2021

JamesD

December 21, 2023

Dryer was repaired no problems with the repairmen but the price was outrageous never will use this service again.

Source: Google

Customer service response - Thank you, JamesD, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.

Sears Home Services on December 14, 2021

Lissa B

November 30, 2021

Techs first misdiagnosed my refrigerator, the second tech must have sent in the wrong measurements. I received a refrigerator thats too large and now I'm left footing the bill for the mistake. The third party company it goes through has HORRIBLE CUSTOMER SERVICE. They said it was my fault I should of checked it although they sent me the wrong model number so I couldn't check and then told me I was annoying. When I first informed that I wanted to cancel the item before it was pulled or delivered they tried to charge me because I couldn't see it. Then they send it and it's too big and they still charged me. Experience from HELL

Source: Google

Customer service response - Lissa , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on December 14, 2021

Amy W

December 21, 2023

NEVER SHOWED UP!! Waited all day for them to come. Called three times, only to be told they are still coming. Never showed up or even called to say they weren't coming. Very poor way to run a business. Will never call them again

Source: Google

Customer service response - Dear Amy, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you

Sears Home Services on December 14, 2021

Thanh N

April 26, 2022

They tried to get you buying their protection plan than do the service you need

Source: Google

Customer service response - Dear Thanh, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Sears Home Services on December 14, 2022

Average Rating: 4.3/5 (416 reviews)