Polite, efficient, and arrived when expected. I appreciated that they were familiar with my style of washer.

Steve was very thorough and professional. I was so happy with his service. I loved the texts I received on the time he would arrive. I did not like the scheduling phone number. I wanted to talk to someone and I couldn't so I called Lowe's and talked with someone in appliances.

very nice, very helpful. thank you for your help today.

Simon did a great job. He was friendly, knowledgeable, and efficient!

Steve is a professional, skilled, helpful and detailed technician. We were very satisfied with his overall service including letting us know his ETA 45 minutes prior to arrival and ability to repair our stove after the replacement part was received. Sears is fortunate to have such a great technician on the team. In my opinion Steve made the overall experience with Sears repair service better. Unfortunately for us after we received the replacement part we had a service call scheduled that was later in the day canceled by Sears. Then another service call was scheduled and later in the day that was also canceled by Sears. We arranged to be here both days only to find out very late in the 8-5 window timeframe that our service had to be rescheduled. By the 3rd service call we had a technician and the stove was repaired. It would have been nice to know this in advance. I hope this feedback is helpful.

Both gentlemen were Very professional and courteous. We appreciate the complete explanation of the issue with the dishwasher. It was a pleasure working with them.

Technician was very helpful and Gabe me good advice on what to do to replace my refrigerator.

Thomas was amazing. He was quick and thorough and very polite. Explained everything to me in detail.

Simon was Excellent at diagnosing the problem, he deserves a raise.