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3191 S Linden Rd Reviews
Read reviews from customers who used our services at 3191 S Linden Rd
Total reviews
143
Average Rating
4.6/5
Malinda,
Customer service response - Hello Malinda, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1718936117425
Sears came out, tech days he reset the computer and left. 2 days later the frig frosted up again, called and was told they could not be back for 3 weeks. HORRIBLE HORRIBLE SERVICE STAY AWAY FROM THIS PLACE
James S,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785196838622
Jacoby T,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1783558922465
I haven’t done business with Sears for years. Every time I get this email I report it.
Jeanene V,
Customer service response - We apologize for the trouble you've faced, Jeanene. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778202404690
I had 2 appointments canceled for n reason given 3rd time worked I do not like Samantha my “AI”. Assistant. It does not “understand your frustration”. It is a computer My service person was very competent and respectful and nice. Getting him here was trying. I think my Sears protect plan is an inference it is what was holding up my appointment.
Kathy K,
Customer service response - We apologize for the trouble you've faced, Kathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775694058567
Don’t call this place if you want to talk to a real person after you schedule your appointment. They got my street name wrong, and their site and chat service both would not update to the correction I made to my address, so the tech never showed up and they automatically rescheduled me to another day I did not choose. Call someone else if you want professional service.
John A,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1763952693717
The appointment system is ridiculous. There is no human person that you can reach if you have a problem. They canceled my appointment because they said I didn't have my parts when my parts had come two or three days before I got the notice they had canceled my appointment. Then they kept trying to reschedule me on my phone and I would accept an appointment and nothing would happen. No one to talk to will not use Sears repair again. Beware
Teresa B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1760488317177
bad workers, don’t use them
Andrew L,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737429403623
On July 3rd I called Sears appliance repair for my washer. Mario came out and determined the problem was the lid switch and quoted me $457 to repair, and wanted me to pay in advance since he didn't have the part. I told him I'm not paying that, because I dont know if I'll ever see him again (boy was I right). We settled on a $305 deposit, after all it was Sears. He had the part delivered to me from Amazon cost $112. I called him back on July 4th and told him I changed my mind. He said no problem he will come out and I can fill out the paperwork for a refund. That was 4 weeks ago and he has never returned any of my phone calls or text. Now to be fair I had surgery so I really didn't want to deal with it for 2 weeks while I recuperated. I called and left a message on August 8th, and still nothing. I feel $150 per hour $167 service call for a total of $457 is ridiculous. I ended getting the washer fixed for $225 total, and have yet to hear from Mario. On August 9th Mario returned my text and said he will find out when dispatch can route him out here. It is now August 26th, and nothing. Forget dispatch and just refund my money. Per your response to contact you. Your automated phone service does not let me through. I have the part and don't need your money. I'll eat the cost. I will make sure you never show up for service at HS again.
joseph C,
Customer service response - We apologize for the trouble you've faced, joseph. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724727213975
Even though the technician was pleasant, charging $500 for labor to fix my refrigerator compressor is ridiculous! I really feel like I was ripped off and taken advantage of. I will not be using Sears home services again.
Brittney R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1722176800089
