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18 Elm Plaza Reviews
Read reviews from customers who used our services at 18 Elm Plaza
Total reviews
25
Average Rating
4.5/5
Technician was amazing.explained what he was doing and tested washer to make sure it was fixed . Let me explain why it cost so much ,it was the mother board that needed to be replaced after 1.5 years that is a bit much thanks whirlpool. Not technicians fault
anna P,
Customer service response - Thank you for your feedback, Anna! We're glad to hear the technician was amazing and thorough in explaining and testing the washer repair.
Sears Home Services on 1782252156013
Technician service was excellent. Tim quickly concluded what the problem was and replaced the failing part. The part was over $200 and the labor was over $300. I think the labor charge was excessive given the task. Was to unplug one part and plug in the new part. He did need to remove racks, plates etc which were simply screwed in place. The work performed was excellent but the charge was excessive. The trouble is there are few, if any, appliance repair businesses around.
Joe B,
Customer service response - Thank you for your feedback, Joe! We're glad to hear you received excellent service from Tim, though we understand your concerns about the labor charge.
Sears Home Services on 1776117983895
Judith D,
Customer service response - Thank you for the amazing 5-star review, Judith! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775061493497
mary G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1773704985905
Levi gave me a heads up within an hour if his arrival. He was very friendly and personable, but getting right down to business. He explained some minor issues and showed me how to avoid them in the future. Our appliance is back and working better than ever. Entire service met all promises and expectations. I would give six stars if I could. Thank you, Levi!!
Tracy M,
Customer service response - Thank you for your wonderful review, Tracy! We're delighted to hear that Levi provided such excellent service and helpful advice. Your satisfaction means a lot to us!
Sears Home Services on 1762915265713
Made an appointment online, got setup very quickly. The technician called before heading out of his last appointment giving me an estimated time he'd arrive. Overall work was thorough and explained things in a way to understand what was the problem. Everything I feel was brought up, upfront and no beating around the bush.overall I am satisfied with the company and the technician and will call ahead in the future if any more problems come up.
Sammi A,
Customer service response - Thank you for your detailed review, Sammi! We're glad to hear that the appointment process was smooth and that our technician provided thorough and clear explanations. We look forward to assisting you again in the future.
Sears Home Services on 1757642226121
Great service,but slow cashing check for payment
Dale G,
Customer service response - Thank you for your feedback, Dale! We're glad you received great service and appreciate your patience with the payment process.
Sears Home Services on 1752018144750
EXCELLENT!!! WE WILL ALWAYS ASK FOR JOE, HE IS AN AMAZING PERSON
Andy L,
Customer service response - Thank you for your enthusiastic review, Andy! We're thrilled to hear that Joe made such a positive impression, and we look forward to serving you again.
Sears Home Services on 1748393136418
Levi was great, very professional and helpful!
Emily N,
Customer service response - Thank you for your review, Emily! We're glad to hear that Levi was professional and helpful.
Sears Home Services on 1747092878163
My Technician Levi was very thorough and neat. Was very friendly and answered all my questions. As far as your scheduling system it needs to be run by common sense humans NOT AN ALGORITHM!
Leslie D,
Customer service response - Thank you for your feedback, Leslie! We're pleased to hear that Levi was thorough, neat, and friendly. We appreciate your input on our scheduling system and will take it into consideration.
Sears Home Services on 1737678780668
