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18 Elm Plaza Reviews
Read reviews from customers who used our services at 18 Elm Plaza
Total reviews
27
Average Rating
4.5/5
It’s never fun to have an appliance need repair. But our repair experience with Joseph and his trainee could hardly have gone better. First, I was pleased how quickly we were able to set up a repair. Second, we were kept updated throughout the process as to when the techs would arrive, and when the needed part would arrive. Best of all, the techs were friendly, efficient, answered all of our questions, and were highly professional. We’d gladly call on you again if we need repairs!
James M,
Customer service response - Thank you for your feedback, James! We're glad to hear Joseph and his trainee provided a quick, efficient, and professional repair experience, keeping you well-informed throughout the process.
Sears Home Services on 1791671699481
Mary R,
Customer service response - Thank you for the amazing 5-star review, Mary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788364096617
Technician was amazing.explained what he was doing and tested washer to make sure it was fixed . Let me explain why it cost so much ,it was the mother board that needed to be replaced after 1.5 years that is a bit much thanks whirlpool. Not technicians fault
anna P,
Customer service response - Thank you for your feedback, Anna! We're glad to hear the technician was amazing and thorough in explaining and testing the washer repair.
Sears Home Services on 1782252156013
Technician service was excellent. Tim quickly concluded what the problem was and replaced the failing part. The part was over $200 and the labor was over $300. I think the labor charge was excessive given the task. Was to unplug one part and plug in the new part. He did need to remove racks, plates etc which were simply screwed in place. The work performed was excellent but the charge was excessive. The trouble is there are few, if any, appliance repair businesses around.
Joe B,
Customer service response - Thank you for your feedback, Joe! We're glad to hear you received excellent service from Tim, though we understand your concerns about the labor charge.
Sears Home Services on 1776117983895
Judith D,
Customer service response - Thank you for the amazing 5-star review, Judith! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775061493497
mary G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1773704985905
Levi gave me a heads up within an hour if his arrival. He was very friendly and personable, but getting right down to business. He explained some minor issues and showed me how to avoid them in the future. Our appliance is back and working better than ever. Entire service met all promises and expectations. I would give six stars if I could. Thank you, Levi!!
Tracy M,
Customer service response - Thank you for your wonderful review, Tracy! We're delighted to hear that Levi provided such excellent service and helpful advice. Your satisfaction means a lot to us!
Sears Home Services on 1762915265713
Made an appointment online, got setup very quickly. The technician called before heading out of his last appointment giving me an estimated time he'd arrive. Overall work was thorough and explained things in a way to understand what was the problem. Everything I feel was brought up, upfront and no beating around the bush.overall I am satisfied with the company and the technician and will call ahead in the future if any more problems come up.
Sammi A,
Customer service response - Thank you for your detailed review, Sammi! We're glad to hear that the appointment process was smooth and that our technician provided thorough and clear explanations. We look forward to assisting you again in the future.
Sears Home Services on 1757642226121
Great service,but slow cashing check for payment
Dale G,
Customer service response - Thank you for your feedback, Dale! We're glad you received great service and appreciate your patience with the payment process.
Sears Home Services on 1752018144750
EXCELLENT!!! WE WILL ALWAYS ASK FOR JOE, HE IS AN AMAZING PERSON
Andy L,
Customer service response - Thank you for your enthusiastic review, Andy! We're thrilled to hear that Joe made such a positive impression, and we look forward to serving you again.
Sears Home Services on 1748393136418
Levi was great, very professional and helpful!
Emily N,
Customer service response - Thank you for your review, Emily! We're glad to hear that Levi was professional and helpful.
Sears Home Services on 1747092878163
My Technician Levi was very thorough and neat. Was very friendly and answered all my questions. As far as your scheduling system it needs to be run by common sense humans NOT AN ALGORITHM!
Leslie D,
Customer service response - Thank you for your feedback, Leslie! We're pleased to hear that Levi was thorough, neat, and friendly. We appreciate your input on our scheduling system and will take it into consideration.
Sears Home Services on 1737678780668
Very honest, the part wasn't available any more, and we discussed replacing the fridge.
Montine R,
Customer service response - Thank you for your review, Montine! We're glad to hear you appreciated the honest discussion about your fridge replacement options.
Sears Home Services on 1737678987425
Always appreciate Tim's service
G B,
Customer service response - Thank you for your positive feedback, Jan! We're glad to hear that you always appreciate Tim's service.
Sears Home Services on 1736399494390
Chris M,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1734659328527
My Service man was very professional and knowledgeable and took care of my problem right away. Thank you I will use your service again.
Ann R,
Customer service response - Thank you for your review, Ann! We're pleased to hear that our service man was professional and knowledgeable, and that he resolved your problem promptly.
Sears Home Services on 1732425266080
Joe L was very knowledgeable and efficient while working If you need any appliance fixed Call Joe via A&E sevices
Nancy C,
Customer service response - Thank you for your kind words about Joe L's expertise and efficiency! We're delighted to hear about your positive experience with our service.
Sears Home Services on 1728552347685
David L,
Customer service response - We appreciate the 5-star rating ! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1727237257708
Xxx X,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1723603915141
Kept updated of arrival time , courteous knowledgeable provided practical information and understanding of the issue reasonable cost
Valerie C,
Customer service response - Thank you for taking the time to share your positive experience, especially highlighting our team's communication and expertise. We're glad we could provide you with satisfactory service and reasonable costs.
Sears Home Services on 1721963166591
Dan T,
Customer service response - A big thank you, Dan, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1719384820892
Outstanding...pleasant, polite competent.
Robert S,
Customer service response - Thank you for recognizing our efforts, we're thrilled to hear about your positive experience! Your satisfaction is our top priority.
Sears Home Services on 1711420094690
Donna F,
Jerry B,
Customer service response - Thanks for the great rating, Jerry! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1775830354157
This was useless!!!! Nothing got done. Nothing was serviced and now I have to wait for yet another appointment….. not impressed
Jackie C,
Customer service response - We apologize for the trouble you've faced, Jackie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784678588290
