603 Center St Reviews

My repair is now being rescheduled for the 4th time because parts were sent to the technician who came to evaluate the issue and not the various techs who have been assigned to make the repair or to me. This is stupidly ridiculous and incredibly frustrating. A definite failure on the part of Sears repair.

Complaining all the time… No pro!

Very disappointed with the service that I got. After Having my appointment canceled twice and rescheduled by Sears,the technician came to my home replaced my ice Maker. And left within 15 minutes.. I still have no ice. If I could give 0 stars I would.

This company is horrible to deal with and impossible to contact. They cancel appointments an hour prior to arrival then AI rescheduled it without talking to you. When you can finally talk to a human they are clueless. Avoid them if you can!

Tim was horrible! Would not listen to my issues with the freezer/fridge and barely looked at the pictures I had. This is his 2nd time here. Supposedly he knew what the problem was. I told Tim at the 1st appointment that the water when making ice cubes was leaking from the back of freezer. Tim told me the compressor was compromised due to water leaking in the freezer. Nope. Changed out something else and put in a new control panel. Not the problem! His attitude was horrible! I did like him 1st visit. He will not be welcome in my house again.

Very bad attitude and he made work 1 will never use sears again i think I should get a refund

Tech was horrible, combative, unhelpful and couldn't wait to leave type attitude. Took over a year to get a replacemet refrigerator because they couldn't fix the one I had. Delay, delay, ignore etc. Suppose to be free delivery of refrigerator. Surprise!!!!, at the last minute they added the delivery charge. Fighting that. My opinion, stay away from sears from the Tech to customer service. It's to bad to. Sears was once a good company. STAY AWAY!!!!!

After 5 visits, none of which were closely on time, I’ve paid over $600, lost 5 days of wages and was told last week our oven was repaired. Today I got home from being out of town and discovered the oven still doesn’t work and is giving the same error code it has given for months. These guys are crooks and I will now seek legal action against them. Stay far far away!!!!!!

The technician came by to install a shelf that was ordered 2 weeks ago, he comes half our earlier than scheduled, the refrigerator shelves that he ordered was not the right part, he went back to his van to reorder the correct part, but When I looked out the window, he was gone without any communication and closed the order ticket put back to square one without any communication. I called Sears, after being transferred multiple times, I learned that he has reported that he has replaced the parts some sort of valves that was not part of the order. This should be unacceptable by Sears as this technician just decided that he did not want to do the work and just take off. He has wasted my time and now I have to start all over again.