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10300 Little Patuxent Parkway Reviews
Read reviews from customers who used our services at 10300 Little Patuxent Parkway
Total reviews
641
Average Rating
4.8/5
Service Technician John
John was great but the communication between the warranty company and sears home repair and John was horrible I explicitly asked for my visit to be at the end of the 8 hour window to accommodate my work schedule. I was assured from the warranty company that my request was noted and passed on to Sears Home Service. The first visit was in the middle of the day , I missed the Technician communication with Sears Home Service consist of text messages with Bots And AI Karen , no human contact I managed to cancel and reschedule for the next day again stressing the end of the 8 hour window to accommodate my work schedule the Technician was dispatched first thing in the morning I was the first stop . I cancelled and rescheduled for the next day again expressing for service at the end of the 8 hour window to accommodate my work schedule got confirmation. Explained the symptoms to a AI bot and got confirmation of service call 7/24 then got a text message stating that according to the symptoms I explained Sears had to reschedule for 7/25 because they needed to get the part needed to complete repair. Again I explicitly requested service at the end of the 8 hour window through a AI Karen got a text confirmation that the visit would be between 3-5 7/25 …. 7/24 I got a call from John around 12 pm that he was on his way. Highly frustrated at this point I left work early to meet John.. I could sense his frustration with the situation as well he thanked me for leaving work because it helped him out . All of this occurred in a 3 day period entirely too long and very unnecessary. Communication needs to be improved between the three entities This was a horrible experience for me and at this point I would not recommend anyone to Sears Home Services
Joel B,
Gwynn Oak, MDExcellent, thorough service.
Peter was thorough. He made sure he understood the problem. He tested multiple possible reasons for the problem. He was very friendly and courteous.
Gabriel S,
Ellicott City, MDgood services
Severino found out the issue quickly and was able to fix it immediately while he has the part handy
Monica B,
Fulton, MDCustomer
Very professional, he know what he was doing and he knew what was going on with system.
Frances L,
Elkridge, MDOwner
Jeff was competent, professional, and curious. A real pleasant experience
David Z,
Columbia, MDDishwasher Repair in Laurel
Thomas was extremely communicative as he troubleshot an issue with the dishwasher. He informed me of challenges with OEM parts/replacements known to cause issue and quickly remedied the issue after ordering replacements.
Paul H,
Laurel, MDService provider John
John was professional, polite, informative, and taught me things, I did not know about my hot water heater. He shared information with me and my son. John did an outstanding job, repairing my hot water heater.
Maxine S,
Randallstown, MDDandridge
He was very professional. He knew what he was doing Got the job done Fast.
Martin D,
Columbia, MDGreat repair
On time. Efficient and effective. Everyone was happy with the outcome.
Jonathan K,
Columbia, MDJeffrey B. is a fantastic repair technician!!!! A++++!
I can't say enough about Jeffrey's service. He came last year and fixed my window A/C, and came out this year to get the unit running in good shape. He was polite, knowledgeable, hardworking, thorough and diligent. He never complained about the extreme heat we were experiencing at the time. He arranged to come back a second day with more tools to ensure the job was done thoroughly. He knew exactly what to do to get my window A/C unit running effectively.
Mike S,
Columbia, MD