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10300 Little Patuxent Parkway Reviews
Read reviews from customers who used our services at 10300 Little Patuxent Parkway
Total reviews
638
Average Rating
4.8/5
Survey
He is a knowledgable and respectful person who quickly diagnosed the problem
Zalalem M,
Laurel, MDDryer repair sears technician
Excellent, efficient, and experienced. He knew what he is doing.
Rehan F,
Columbia, MDAHHMAZING PERSON AND KNOWLEDGEABLE
He was on time, notified me of his arrival, helpful and got the job done. Friendly nice person and good attitude.
Tiffany T,
Columbia, MDExcellent Technician
The Technician was very professional. He arrived on time . He took the time to explain every step in the repairs he was doing. He cleaned up after himself as he was working.
Ira C,
Laurel, MDDryer Service
Jeffery very efficient and helpful. He provided me with some helpful "hints" on handling care of my appliance which I never knew!! Jeffery very efficient and pleasant. He provided me with some helpful hints on using my driver that I never knew! Thanks, Liz
Elizabeth C,
Elkridge, MDJeffrey B. - 7/30/25
Jeffrey was thorough, efficient & professional from beginning to the end of his repair visit today. He explained any questions or concerns we had & gave helpful feedback. Then he fixed the issue with our appliance. Jeff made us feel valued as customers & I would highly recommend him to anyone.
Roy D,
Columbia, MDService tech
Very helpful and fixed the problem on time. He made sure it was completely resolved.
Nicole M,
Randallstown, MDService Technician John
John was great but the communication between the warranty company and sears home repair and John was horrible I explicitly asked for my visit to be at the end of the 8 hour window to accommodate my work schedule. I was assured from the warranty company that my request was noted and passed on to Sears Home Service. The first visit was in the middle of the day , I missed the Technician communication with Sears Home Service consist of text messages with Bots And AI Karen , no human contact I managed to cancel and reschedule for the next day again stressing the end of the 8 hour window to accommodate my work schedule the Technician was dispatched first thing in the morning I was the first stop . I cancelled and rescheduled for the next day again expressing for service at the end of the 8 hour window to accommodate my work schedule got confirmation. Explained the symptoms to a AI bot and got confirmation of service call 7/24 then got a text message stating that according to the symptoms I explained Sears had to reschedule for 7/25 because they needed to get the part needed to complete repair. Again I explicitly requested service at the end of the 8 hour window through a AI Karen got a text confirmation that the visit would be between 3-5 7/25 …. 7/24 I got a call from John around 12 pm that he was on his way. Highly frustrated at this point I left work early to meet John.. I could sense his frustration with the situation as well he thanked me for leaving work because it helped him out . All of this occurred in a 3 day period entirely too long and very unnecessary. Communication needs to be improved between the three entities This was a horrible experience for me and at this point I would not recommend anyone to Sears Home Services
Joel B,
Gwynn Oak, MDExcellent, thorough service.
Peter was thorough. He made sure he understood the problem. He tested multiple possible reasons for the problem. He was very friendly and courteous.
Gabriel S,
Ellicott City, MDgood services
Severino found out the issue quickly and was able to fix it immediately while he has the part handy
Monica B,
Fulton, MD