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10300 Little Patuxent Parkway Reviews
Read reviews from customers who used our services at 10300 Little Patuxent Parkway
Total reviews
638
Average Rating
4.8/5
He did not fix my appliance
They spent the time here yesterday, promised that my refrigerator will work after they left BUT still not working!
Olayemi A,
Columbia, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1703198576461
Terrible Service
After this being the second time I had to take off work to be there for the technician because he failed to show up the first time. The second time around he said that I overloaded the washer and that caused the washer to malfunction. Even after me telling him it was not caused by me overloading the washer he proceeded to make that the cause of the malfunction. Offering no solution to the problem.
Joe W,
Laurel, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1702679130285
Incompetent Unprofessional
I chose 1 star because there is no option to choose zero. Had another tech on FaceTime walking him through the process the entire time. At one point he refused to take out the top rack of the dishwasher stating that he didn't know how to and wouldn't know how to put it back in place either. I had to do this part. Yet another tech who was at a nearby location showed up to conclude the job. An unnecessarily long time spent in my kitchen waiting for next step directions, watching videos on his fone and his underwear exposed the whole time.
Vuyi K,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1700778220566
Not fixed, can't reschedule
The problem isn't fixed. I'm not upset that is wasn't fixed on the first try. I am upset that it is very difficult to schedule a return visit for a proper repair. I couldn't schedule a follow up on the website. I was referred to a phone number. The phone auto attendant sucks. I would appreciate if a human could call me.
Ryan M,
Laurel, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698970475517
Microwave
Peter was not willing to help me find the size of the microwave that he declared unrepairable.
Ashok R,
Marriottsvl, MDCustomer service response - Ashok, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693863773204
WORST EXPERIENCE EVER!!
MY WORST EXPERIENCE WITH A TECH EVER!! He came out to fix my dishwasher and ended up breaking a water pipe flooding my brand new hardwood floors. So I started with one problem, and ended the day with 2 new ones!! I had to call a plumber last minute and now my floors are ruined. There is definitely a significant amount of water damage...who knows if there is mold or mildew or warping now. I need new floors now!!
Bryan L,
Columbia, MDCustomer service response - Dear Bryan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692395344461
HVAC
We are not happy at all. This is the third time someone has come out and looked and said the units need to be replaced and nothing has been done. What next. You scream for the monthly payment but when something goes wrong. Nothing, no service.
Juliette W,
Ellicott City, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692395270380
Do not call sears
I I had a bad experience. He was not on time. I would never call sears as the price was too high for the service provided. half the price of dryer just to put a pipe.
Palaniappan P,
Clarksville, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691096517960