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10300 Little Patuxent Parkway Reviews
Read reviews from customers who used our services at 10300 Little Patuxent Parkway
Total reviews
638
Average Rating
4.8/5
Not the best attitude
Peter got the job done. However when asked to move his truck. He refused. When asked to remove his shoes he was reluctant. This isn't your home or neighborhood it's not a hard task to respect someone's space.
Mrs.,
Elkridge, MDCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1747258330057
Horrible!
If I could do no stars, I would. He arrived and was a bit aggressive in his tone. He walked out back and concluded that the heat pump was encased in ice. No surprise to me as that's what was reported when we placed the call for help. He then went to the basement and told me that with the system I have, I should only use auxiliary heat. I asked why & he said because of the type of system I have. I noted that auxiliary heat cost more. He then asked what I wanted. He went back & forth with me about my warranty and what it covered. He told me, he could disconnect the system but we'd be without heat for a couple of weeks. We're in the dead of Winter so that's not an option. He then said he was closing my ticket & to call back when it thawed out. I told him, not to close the ticket. Even though my husband has no HVAC experience, I would have him get the ice off of it, as he did last week) and ask Sears to send another tech. I shared that we would not be paying another deductible. When he was leaving, he pulled out his phone and asked me to sign a screen that I believe only said " approved ". I refused to sign because when asked, he was unable to show me what I was signing for. That concluded his visit. He was here for 5 minutes, did nothing, and in my opinion, he was rude.
Veronica G,
Randallstown, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740095427371
Sears needs to provide better service
Technician showed up at my house 1 hour earlier to complete a job. The technician decided to leave when I informed him that I am 30mins away from the house. This happens after multiple attempts to schedule a technician resulted in failure. Sears needs to do better in selecting quality technicians.
Moses J,
Laurel, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727299173355
Terrible
repairman came out today to fix problem now refregitor leaks water all over my floor.
Dennis A,
Woodstock, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726703739510
Incredibly rude
Ronald treated my husband and me very poorly and refused to look at the issue he was called out for.
Elizabeth,
Windsor Mill, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723844123828
Horrible
He came to my house 7/12/24 . All he did was rinse my AC unit off with the garden hose & told my mom that the Freon was good . Worked for a few days , 7/19/24 tried to get them to come back out. The earliest was 8/9/24 which was ridiculous. I put in a new claim different company came out . Freon was low & they cleaned which was extra . The other company put in the time & effort to make sure it was done right & called. to make sure the unit was running good
James B,
Jessup, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723240517384
A/C Repair
I called another A/C company and now have air. When Ronald walked in and looked at my unit, he stated that you do not work on these units anymore. He checked the unit outside and told me it was "inefficient ". When I asked what does that mean, he stated, "the opposite of efficient ". He continued to tell me that Goodman products are not used anymore in Maryland because they are not that good. A whole lot of talking made very little sense and very annoying. Thanks to Heating and Cooling, it is more comfortable. As the technician described, it is old and will probably need additional attention .
Helen H,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on 1720560446834
Disappointed
After waiting 10 days for service, the technician arrived without proper diagnostic tools and was unable to even diagnose the system. The technician was pleasant and I am not certain whose responsibility it is to be prepared for the appointments. I will now need to wait again after being reassigned to another provider.
Rachel R,
Fulton, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719609279419
He did nothing
He was here 10-15 minutes max and just eye balled it and determined everything is fine . His visit was pointless and now the fridge isn't cooling again 5 hours later
Xavier M,
Laurel, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705358341528
Still not cooling!
The fridge is still at 50 degrees 5 hours after tech left :(
Dana W,
Clarksville, MDCustomer service response - Dear Dana thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703803828632