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10300 Little Patuxent Parkway Reviews
Read reviews from customers who used our services at 10300 Little Patuxent Parkway
Total reviews
641
Average Rating
4.8/5
Jeffrey B. is Great - Sears Customer Service Needs Improveme
Jeffrey B. along with the tech that diagnosed my issue the previous week are great!!! They figured out the problem quickly and were able to answer all of my questions. Sears customer service needs a lot of improvement. Here's what happened to me. Scheduled initial appointment for a Tuesday. I have issues with an 8 hour window but it's a lttile more reasonable when you get a timeframe the morning of. Tech comes that day figures out the issue. He ordered the part and set another appointment for the following Monday. The following Monday I get another 8 hour window. Estimated time is 3:30. 3:45 the estimated time continues to change to a later time but the tech is still 4 stops away. I call the number to get an update. No one can give me a real estimate. I cancel all of my evening plans hoping the repair would happen. 4:30 tech is still 4 stops away and the estimated time is now after 5:00. I call and again get no help. They kept telling me he would be at my house by 4:45. I told them that was impossible. I also asked if it was normal to have service after 5:00. No one could answer that question. 6:00 comes. I call again. They insist the tech is still coming. 6:45 I finally called to reschedule because I could no longer stay home. THe worst part is that they told me the next appointment was 10 days away and they could do nothing about it. Not being able to get someone on the phone that had authority to give updates or make accommodations for an appointment is not acceptable. It took my own initiative to get an earlier appointment. I had signed up for a service plan which I'm now canceling because of this. It's not worth the monthly cost just to get 8 hour service windows that may or may not be honored. Please improve this process.
Ralph W,
Ellicott City, MDMy ice maker
The technician did a fantastic job. He came in and went right to work. Sears technicians are the best in the state of Maryland. AHS should be honored to have them listed as technician
Joann S,
Columbia, MDService
Nathaniel did a great job is very efficient and extra problem. Thank you so much.
Deborah B,
Columbia, MDOven Repair
The technician is extremely knowledgeable and explained everything he was doing very thoroughly.
Brian Y,
Columbia, MDQuick, efficient, honest
He found and the problem and fixed it quickly. Maybe I was lucky, it was a simple fix, but it must have been under 30 minutes.
Customer,
Ellicott City, MDService technician
He was very respectful and efficient. I would recommend him to anyone who needs maintenance done.
Lucia C,
Laurel, MDHigh Satisfaction Review
Scott was wonderful. he's very kind, explained everything and knows what he's doing.
Randye B,
Columbia, MDDryer Service
Was very cordial and quick . He diagnosed the problem and cleaned the area
Stephen R,
Baltimore, MDGreat courteous professional service
Mr. John called before he comes. He was polite, courteous, and professional. He did all what he could to make sure the dryer will keep working for long time. Thank you
Basem H,
Ellicott City, MDGood job
I have good experience
Hellen M,
Jessup, MD