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10300 Little Patuxent Parkway Reviews
Read reviews from customers who used our services at 10300 Little Patuxent Parkway
Total reviews
641
Average Rating
4.8/5
Service Was Great
Jeff fixed our problem in a very short amount of time.
Allen H,
Baltimore, MDExceptional
Peter did a wonderful job and explained everything in detail.
Paula U,
Columbia, MDReplace ice maker
Darius arrived ahead of time. He performed tests and provided additional information about how the ice maker functions. Very knowledgeable and professional. I'm pleased with his services.
Lydia J,
Gwynn Oak, MDPositive, professional and prompt
Jeff was a fantastic technician who was thorough and explained every step of the way. He was fantastic!
Andrew S,
Columbia, MDScott
Sears rep, Scott, is professional, knowledgeable and friendly. He is dependable and always on time.
Cindy K,
Ellicott City, MDExcellent service
His service was excellent, truly going above and beyond all expectations. He showed great attention to detail and exceeded what was required.
Lizandra U,
Laurel, MDVery professional and great technician
He knew the problem and how to fix it within 2 minutes of arriving. Friendly, courteous and extremely professional.
Romwaldo T,
Daniels, MDSamsung Fridge Repair
Jeffrey was great. He kept me informed of his. ETA and when he found the parts sent were used and damaged, he was very ethical and acted with integrity not to just patch my appliance with defective parts. I am 150% satisfied with his service. I am COMPLETELY UNSATISFIED with my service from Sears Home Services. You have completely mismanaged this repair. You never updated me on the status of the parts order. There was one hard to locate part that my home warranty company had to procure when you just stopped looking for it or communicating anything to me about the part. You left me hanging on even a status update on parts for at least four weeks. You confirmed an install appointment for me on 7/29 and then did a no call/no show. And your customer service phone number where you can't actually reach a human is the dumbest system ever. The AI chat and then live agents you get via your service request links are useless. I have easily done the AI chat and live agent chats 10-15 times with the promise that my service request was being escalated and someone from customer service management would be calling me within 24 hours. I never got a call from anyone at Sears Home Services. This freezer/fridge repair was initiated on 6/18 and is still not complete. This has left my rental tenant without the ability to store perishable food for her and her 4 year old special needs child for almost 2 months. I am at risk of losing them as tenants or having to refund their rent because of this. I will not allow Sears Home Services to EVER be assigned to my service requests again and would absolutely never refer you to friends and family. Please do better! Dionne Jones
Dionne J,
Elkridge, MDStove maintenance
Very knowledgeable about his work . Great customer service.
Kirk F,
Randallstown, MDWashing machine repair
Very pleasant gentleman and efficient. He repaired my washer in record breaking time. Thanks John!
Janice D,
Ellicott City, MD