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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
409
Average Rating
4.3/5
Pete B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1770943685203
He is fantastic techician.
rebecca,
Customer service response - Thank you for your positive feedback, Rebecca! We're glad to hear that the technician was fantastic.
Sears Home Services on 1769997189967
The technician was simply amazing! He repaired my dryer in no time and even registered all my other home appliances. He was fantastic!
MICHAEL K,
Customer service response - Thank you for your positive feedback, Michael! We're glad to hear that the technician was amazing and efficiently repaired your dryer.
Sears Home Services on 1769997218776
Paul was a fantastic technician. Did the repair quickly but efficiently and tested out the repair afterwards to ensure everything worked well. Sears Home Services on the other hand is terrible. Everything from appointments to trying to talk to someone on phone is run by AI. There is no one you can talk to on the phone. The issue was described over and over again with pictures and text and this information was never shared with the technician which caused the repair to be delayed. The first appointment scheduled was delayed over and over again until the app said the time window of 8-3 and no longer showing a technician showing up. I received 0 updates on why the technician never showed, or why my appointment was cancelled, or that I needed to reschedule. So I had to reschedule later that day. A repair that should have taken 1 visit, turned into 3 and 3 weeks later. The 5 stars is for Paul and Paul alone. If this review was just for Sears, I would give 0 stars if i could.
Chad H,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1769395698516
Our service rep did an excellent job and couldn’t be happier..
Andre B,
Customer service response - Thank you for your positive feedback, Andre! We're glad to hear that you were happy with the excellent job done by our service rep.
Sears Home Services on 1769394441755
Igor B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1769047188413
The fridge is finally fixed, the technician showed up and replaced the damage part….back in business! Thank you Saifudin.
Evelyn B,
Customer service response - Thank you for your positive feedback, Evelyn! We're glad to hear that Muhammad W. was able to order the correct part and resolve the issue with your refrigerator.
Sears Home Services on 1769453211196
Opy B,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1768442309288
Wayne H,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1768266582882
Technician was very knowledgeable and gave me guidance on how to resolve most minor issues that may arise.
ira L,
Customer service response - Thank you for your positive feedback, Ira! We're glad to hear that the technician was knowledgeable and provided helpful guidance.
Sears Home Services on 1768181417943
