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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
431
Average Rating
4.3/5
Technician Review, EGONZA9. I had a great experience with the technician,EGONZA9, who came out today. There was a scheduling mix-up, and he initially didn't have the part needed for my HVAC boiler repair because the technicians had been switched. After explaining that I had taken the day off work for the appointment, he went out of his way to coordinate with his manager and make the trip back to my home to complete the job. I really appreciated that extra effort. He was polite, professional, friendly, and very knowledgeable. He took the time to explain what he was doing, why the inducer motor needed to be replaced, and pointed out a few other things I wasn't aware of, including a loose gas valve and a faint gas smell that needed immediate attention. He also provided recommendations on what I should do next. Most importantly, he didn't rush through the job. He took his time, made sure everything was operating properly, and answered my questions before leaving. It's refreshing to have someone who takes pride in their work and genuinely cares about the customer. I wish I had gotten his name, but he definitely deserves recognition for his professionalism and customer service.
Mike B,
Tariq was very friendly. He did a great job of explaining what was happening with my AC unit and next steps needed!
Tami,
Customer service response - Thank you for your feedback, Tami! We're glad to hear Tariq was friendly and provided a clear explanation of your AC unit's situation and next steps.
Sears Home Services on 1792871956690
The technician was polite and professional. He was timely and took time to explain everything to me.
Nataya B,
Customer service response - Thank you for your feedback, Nataya! We're glad to hear the technician was polite, professional, and took the time to explain everything to you.
Sears Home Services on 1792855338558
Raul was exceptional in the service he provided to ensure my hvac system is working
Lavender M,
Customer service response - Thank you for your feedback! We're glad to hear Raul provided exceptional service for your HVAC system.
Sears Home Services on 1792521893719
Knowledge, efficiency and pleasant
Don M,
Customer service response - Thank you for your feedback, Don! We're glad to hear you appreciated the knowledge, efficiency, and pleasant service.
Sears Home Services on 1790561870347
Patrick L,
Customer service response - Thank you for the amazing 5-star review, Patrick! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789669755402
Paul was great. He was thorough and informative. But without the serial/ model #, he was unable to fix the microwave.
Jagu C,
Customer service response - Thank you for your feedback, Jagu! We're glad to hear Paul was thorough and informative, and we apologize for the inconvenience with the missing serial/model number.
Sears Home Services on 1789479974651
The technician Muhammad was great he found out what was wrong with the refrigerator quick. No complaints
DC C,
Customer service response - Thank you for your feedback! We're glad to hear Muhammad quickly identified the issue with your refrigerator and that you have no complaints.
Sears Home Services on 1789126702822
Very professional and respectful. Highly recommend this technician. 20+ year old dryer working like brand new
Christina W,
Customer service response - Thank you for your feedback, Christina! We're glad to hear the technician was professional and respectful, and that your dryer is working like new.
Sears Home Services on 1788540853660
Incredibly honest. Broke down information to make it easier to digest.
Jamie R,
Customer service response - Thank you for your feedback, Jamie! We're glad to hear you appreciated the honesty and clear explanations provided.
Sears Home Services on 1787851014466
Fast work and helpful
Steve H,
Customer service response - Thank you for your feedback, Steve! We're glad to hear you were happy with the fast and helpful service.
Sears Home Services on 1787152029990
Tiara K,
Customer service response - Thank you for the amazing 5-star review, Tiara! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787065238261
The only problem was we had to wait 1 week for the technician to come back to put freon in our system. 90 + degrees all week.
Alden H,
Customer service response - Thank you for your feedback, Alden! We're glad the issue was resolved, though we apologize for the wait during the hot weather.
Sears Home Services on 1786993070155
Brian provided excellent customer service. Very professional, he is extremely knowledgeable about Sears appliance products. He knew exactly what the problem was. I will request him again for sure.
diane B,
Customer service response - Thank you for your feedback, Diane! We're glad to hear Brian provided excellent service and was knowledgeable about our products.
Sears Home Services on 1786114739304
The technician AHS sent out did a great repair job on our ice maker. Thankfully they were able to remove the old malfunctioning machine and install a new one!
Jeffrey B,
Customer service response - Thank you for your feedback, Jeffrey! We're glad to hear the technician did a great job with your ice maker repair and installation.
Sears Home Services on 1785541395463
A very professional job.
awalkerbradley,
Customer service response - Thank you for your feedback! We're glad to hear you found the job very professional.
Sears Home Services on 1785451182026
They did an excellent job
Maurice C,
Customer service response - Thank you for your feedback, Maurice! We're glad to hear you were happy with the excellent job.
Sears Home Services on 1784672234789
On time, professional, knowledgeable & courteous.
Phyllis H,
Customer service response - Thank you for your feedback, Phyllis! We're glad to hear the technician was on time, professional, knowledgeable, and courteous.
Sears Home Services on 1784652565434
Robert Y,
Customer service response - Thank you for the amazing 5-star review, Robert! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784231011294
The process was prompt and efficient. The tech, Mohammed was courteous and proficient in the assessment and ultimate fix. That said, I have a 12 hour window to confirm my refrigerator is back to normal.
Boyd C,
Customer service response - Thank you for your feedback, Boyd! We're glad to hear Mohammed was courteous and proficient, and we hope your refrigerator is back to normal soon.
Sears Home Services on 1784044265130
Tariq was wonderful. He explained to us what our problem was. And he arrived earlier than what we expected which was very much appreciated.
Peggye W,
Customer service response - Thank you for your feedback, Peggye! We're glad to hear Tariq was wonderful, provided clear explanations, and arrived earlier than expected.
Sears Home Services on 1783609918285
We had several technicians come to try to fix the refrigerator and this tech came out diagnosed the issue, ordered the correct parts and installed. I have great hopes that the problem is resolved.
Monita S,
Customer service response - Thank you for your feedback, Monita! We're glad to hear the technician was able to diagnose the issue and install the correct parts for your refrigerator.
Sears Home Services on 1783537075231
Great person
Kevin C,
Customer service response - Thank you for your feedback, Kevin! We're glad to hear you had a great experience with our service.
Sears Home Services on 1783530213502
Paul was extremely professional, courteous, and attentive throughout the service visit. What stood out most was that he genuinely listened to my concerns and took the time to address them properly. He was able to resolve my issue efficiently and in a timely manner. My previous technician unfortunately dismissed my concerns and focused on upselling products that ultimately had to be refunded. Paul’s approach was the complete opposite—he was focused on finding a solution rather than making a sale. More technicians should strive to be like Paul. His dedication to customer service, problem-solving skills, and ability to build rapport made for an excellent experience. Sears is fortunate to have an employee who truly puts the customer first. 5 Stars!
Carla M,
Customer service response - Thank you for your feedback, Carla! We're glad to hear Paul was professional, attentive, and focused on resolving your issue efficiently. We appreciate your kind words and are proud to have him on our team.
Sears Home Services on 1782221801133
Great technician ...polite and capable .... pleasant young man ..
Maxine G,
Customer service response - Thank you for your feedback, Maxine! We're glad to hear the technician was polite, capable, and pleasant.
Sears Home Services on 1782008793114
