15700 Emerald Way Reviews

Read reviews from customers who used our services at 15700 Emerald Way


Total reviews

409


Average Rating

4.3/5

September 09, 2025
Overall rating

Arrived early and quickly and professionally diagnosed the issue. He fixed the dryer and gave me pointers on how to keep it operating well. Wonderful service!

Elizabeth D,

Customer service response - Thank you for your positive feedback, Elizabeth! We're glad to hear that the service was prompt, professional, and informative.

Sears Home Services on 1757466203792

September 07, 2025
Overall rating

The technician rides and noticed that the problem was really misdiagnosed and they won't put his order. He took care of it while he was here and instead of setting a new appointment because he's not have the parts he went out of his way to get the part and fix it today. Not only does a good job, he puts himself in customer shoes.

Jimmy G,

Customer service response - Thank you for your positive feedback, Gio! We're glad to hear that the technician went above and beyond to resolve the issue promptly and with great care.

Sears Home Services on 1757297155369

September 07, 2025
Overall rating

On time and informative

Bob M,

Customer service response - Thank you for your positive feedback, Bob! We're glad to hear that the service was timely and informative.

Sears Home Services on 1757297521059

September 05, 2025
Overall rating

Keon C,

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on 1757033873464

September 05, 2025
Overall rating

Gary P,

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on 1757033873450

August 25, 2025
Overall rating

My Technician was knowledgeable and very transparent to explain what was causing the problem and that the part needed was no longer available here in the U.S. or abroad.

Debra G,

Customer service response - Thank you for your positive feedback, Debra! We're glad to hear that your technician was knowledgeable and transparent in explaining the situation.

Sears Home Services on 1756175313049

August 19, 2025
Overall rating

Dorcas W,

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on 1755659687351

August 17, 2025
Overall rating

Severino, the technician, was very knowledgeable and professional👍

Marilu M,

Customer service response - Thank you for your positive feedback, Marilu! We're glad to hear that Severino was knowledgeable and professional.

Sears Home Services on 1755460896344

August 14, 2025
Overall rating

Our repairman, Olimpiu, was excellent! He came in, identified the problem and fixed it in a timely manner. He was also very polite and professional.

Katina M,

Customer service response - Thank you for your positive feedback, Katina! We're glad to hear that Olimpiu was excellent, polite, and professional in resolving the issue promptly.

Sears Home Services on 1755215237603

August 06, 2025
Overall rating

Jeff was a knowledgeable and very pleasant tech. He quickly diagnosed and replaced the defective part, enabling me to avoid the common 30-day wait for replacement part and subsequent second service call.

Valerie M,

Customer service response - Thank you for your positive feedback, Valerie! We're glad to hear that Jeff was knowledgeable and efficient in resolving the issue quickly.

Sears Home Services on 1754440223936

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