15700 Emerald Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Mary W
Repairman, Brian, was on time, very polite and quickly repaired my refrigerator in one trip.
Customer service response - Thank you for your positive feedback, Mary! We're glad to hear that Brian was punctual, polite, and efficiently repaired your refrigerator.
Sears Home Services on March 16, 2025
Gibran C
Had issue with dryer, was hoping to have resolved before the snow storm. Got a same day appointment, technician was on time, diagnosed and made repair. Thank you Walton!
Customer service response - Thank you for your positive feedback, Gibran! We're glad to hear that Walton was able to provide a timely and effective repair for your dryer before the snow storm.
Sears Home Services on February 11, 2025
Sherry L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on February 04, 2025
Angela F
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 26, 2025
Alex V
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 26, 2025
Nancy B
The technician was exceptional. He was knowledgeable, polite and completed the project with care. Thank you for sending him.
Customer service response - Thank you for your positive feedback, Nancy! We're glad to hear that our technician was knowledgeable, polite, and completed the project with care.
Sears Home Services on January 22, 2025
Janice G
The person is very pleasant/nice
Customer service response - Thank you for your positive feedback, Janice! We're glad to hear that our technician was pleasant and nice during your service.
Sears Home Services on January 21, 2025
Sonya C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 21, 2025
Michael P
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 13, 2025
MARILYN A
Ahem did a great job. My Kenmore Refrigerator purchased 11/2021 needs a door Bin and a crisper cover tray. I purchased the 5 year protection plan. I was told by the tech that the door bin and cover is considered cosmetic and is not covered. I offered to pay for the items and was told the parts are no longer available for my Refrigerator. Ahem tried to help me find the parts on other sites. My Less than 4 year old product is discontinued with no parts. Although I am not happy about my Refrigerator I am satisfied with the Techs Service v Ahem gave me a follow up call about the parts. This is the service Sears once offered. Thank you Ahem
Customer service response - Thank you for your feedback, Marilyn! We're glad to hear that Ahem provided great service and tried to assist you with finding the parts. We apologize for the inconvenience with your refrigerator parts availability.
Sears Home Services on January 12, 2025
