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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
396
Average Rating
4.3/5
Excellent service. The wrong part was sent for the repair but the technician had the right parts in his truck and was able to fix the dryer. Bravo!!! Kudos to the technician and his knowledge of the problem. I’m sorry to report that the continuous problems with my dryer have not been resolved. T I have had 5 technicians visit within the last 3 weeks. The same problem occurs they fix it the same way and the dryer stops working two days later. Time to replace the 30 year old dryer? I think so but so far the warranty company insists that the technician has to say that it can’t be repaired but the technician says that he doesn’t have the authority to do that. Meanwhile I end up not having a dryer every other day. I’m getting the runaround from the company because they don’t want to pay me or replace my dryer. Be careful with this group. Coverage only works if the problem is simple
Tom S,
Customer service response - Thank you for your positive feedback, Tom! We're glad to hear that our technician was knowledgeable and had the right parts to fix your dryer efficiently.
Sears Home Services on 1743384322211
Carol B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1742956414454
Customer, Mariann Fava, says, Tyrone was very professional, genuinely helpful, explained what he was doing, and fixed the problem. Tyrone is an asset to this company.
Alice G,
Customer service response - Thank you for your positive feedback, Alice! We're glad to hear that Tyrone was professional, helpful, and effectively resolved the issue.
Sears Home Services on 1742733395721
Arthur E,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1742734326674
Paul S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1742518791508
Repairman, Brian, was on time, very polite and quickly repaired my refrigerator in one trip.
Mary W,
Customer service response - Thank you for your positive feedback, Mary! We're glad to hear that Brian was punctual, polite, and efficiently repaired your refrigerator.
Sears Home Services on 1742180870471
Had issue with dryer, was hoping to have resolved before the snow storm. Got a same day appointment, technician was on time, diagnosed and made repair. Thank you Walton!
Gibran C,
Customer service response - Thank you for your positive feedback, Gibran! We're glad to hear that Walton was able to provide a timely and effective repair for your dryer before the snow storm.
Sears Home Services on 1739337534145
Sherry L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1738723183469
Angela F,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1737933569768
Alex V,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1737933668954
