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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
396
Average Rating
4.3/5
Joseph was very good, but still my oven is not fixed--now parts have ordered. At least Joseph seems to know what he is doing. Please send him again when the parts are in. Thanks. This is about the 3rd time Don has come to my house to repair my oven; however, each time he tells me I have to have it moved out, but the reason for the service is the previous Sears employee messed up the control panel cover on the oven. I have a new one to put on, but Don wants to oven moved out. When he came the 2nd time, he did something to the door, and now I have to tape the glass in to hold it and use the oven. This has been going on since early July. Initially, all I needed fixed was getting the door to close properly so the oven would heat, and to replace the lightbulb--which was done, but they ordered a new cover for the control panel, and when he put it in, he left a lot of white blobs--like maybe glue on it, and that was not acceptable to me, since it was not like that when he began. Now Don tells me that I have to have someone remove the oven for him to work on it because it has screws holding it in--says it wasn't installed correctly! Well, I didn't have a broken door and a messed up control panel coven before Sears came to service my oven--now I do, and it's Sear's problem to make this right. I hope I don't have to elevate this to a legal matter, but trust me, this needs to be made right. Just because I'm a 76 year old widow living alone, I will not be taken advantage of. THIS NEEDS TO BE RESOLVED AS SOON AS POSSIBLE!!!!!
Deana M,
Customer service response - We apologize for the trouble you've faced, Deana. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587055776
Glynis S,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1727581665661
Friendly, knowledgeable, and helpful technician.
Michael V,
Customer service response - Thank you for your positive feedback! We're thrilled to hear that our technician was friendly, knowledgeable, and helpful during your service.
Sears Home Services on 1727582599737
Professional, courteous and efficient.
Johnnie C,
Customer service response - Thank you for your positive feedback! We're pleased to hear that our technician provided professional, courteous, and efficient service.
Sears Home Services on 1727237549239
He was on time, quick and a great communicator.
Beth G,
Customer service response - Thank you for your positive feedback! We're pleased to hear that our technician was punctual, efficient, and communicated well during your service.
Sears Home Services on 1726979047338
Technician arrived when expected and was courteous and professional. Before he started work he advised me of the cost and I authorized him to proceed. He diagnosed the problem and explained the work to be done then he proceeded to make the needed repair. He finished his work in a reasonable time and demonstrated that the dryer was now working correctly.
Charles W,
Customer service response - Thank you for your detailed feedback! We're delighted to hear that our technician provided courteous, professional service and efficiently repaired your dryer.
Sears Home Services on 1726979281143
My technician was very good. He re-diagnosed my ice maker different than the first technician I had. Now I need to order a new compressor for the ice maker
Karen F,
Customer service response - Thank you for your feedback, Karen! We're glad to hear that our technician provided a thorough re-diagnosis for your ice maker.
Sears Home Services on 1726543390989
Called and informed me of arrival, came in and went directly to work. Very efficient and friendly.
Eric H,
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician was efficient and friendly during your service.
Sears Home Services on 1726186205918
Sean explained everything really well. Thank you!
Yolanda A,
Customer service response - Thank you for your positive feedback! We're delighted to hear that Sean provided clear explanations and that you had a great experience.
Sears Home Services on 1726106769537
Mohammad was an excellent technician. He came in with a pleasant demeanor and did an outstanding job. Our experience was very good.
Nicole B,
Customer service response - Thank you for your positive feedback! We're delighted to hear that Mohammad provided you with an outstanding service experience.
Sears Home Services on 1725928156972
