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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
396
Average Rating
4.3/5
Deborah S,
Customer service response - Thank you for the amazing 5-star review, Deborah! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1722769248642
The tech was professional and very nice. He explained everything very well. Before he arrived I was upset with customer service and the scheduling. Our tech was very good that it calmed me down. But still very upset with scheduling!!!
Georgia G,
Customer service response - Thank you for acknowledging our technician's professionalism and communication skills. We sincerely apologize for the inconveniences with our scheduling and customer service, and we're working to improve this aspect.
Sears Home Services on 1722560903972
Sean was very polite and explained all the work steps to me and gave me things I needed to watch out for if I had any questions. He was very helpful. Job well done.
Edna H,
Customer service response - Thank you for acknowledging Sean's effort and helpful advice. We're glad you're satisfied with the job done!
Sears Home Services on 1722334486758
Mohamed showed up early, attempted to make repair but said it cannot be fixed. Very pleasant man.
Kelly M,
Customer service response - Thank you for the positive feedback! We're glad you were pleased with our clean and efficient repair service.
Sears Home Services on 1721391542374
Walton is an amazing! He is a very knowledgeable and detailed oriented. He was very communicative all throughout the process. Overall, an excellent experience with this service call and most importantly, our washer is officially operational. Thanks again Walton and Sears Home Services.
Ana D,
Customer service response - Thank you for sharing your positive experience with Walton and the team at Sears Home Services. We're delighted to hear that your washer is operational again!
Sears Home Services on 1721050367720
The service person was friendly and well trained and on time.
Bernard M,
Customer service response - Thank you for acknowledging our team's punctuality and professionalism. We appreciate your feedback and are glad we could meet your expectations.
Sears Home Services on 1720018617645
Charles S,
Customer service response - Thank you so much for the fantastic 5-star rating, Charles! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1720156375756
Ransford provided skilled professional service on my refrigerator repair. He diagnosed the problem quickly and explained the service that was needed and provided cost upfront!
becky C,
Customer service response - We're thrilled to hear about your positive experience with Ransford and how efficiently he handled your refrigerator repair! Thank you for acknowledging his professionalism and transparency.
Sears Home Services on 1719922038157
Excellent service…
Sharlene M,
Customer service response - Thank you for recognizing our excellent service. We appreciate your feedback!
Sears Home Services on 1719921556147
Technician was extremely knowledgeable as well as polite and friendly. He knew exactly what the issue was and fixed it promptly. He went above and beyond in his service and cleaned up efficiently. Thank you
Steve C,
Customer service response - We're thrilled to hear about your positive experience with our technician's expertise and service. Thank you for taking the time to share your feedback!
Sears Home Services on 1719796361320
