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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
396
Average Rating
4.3/5
WORST TECHNICIAN EVER, NEVER PATIENT, THE JOB WAS NOT COMPLETED, HE LEFT WITHOUT FINISHING HIS JOB.
Titi O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742868812029
Technician never showed up or contacted me.
Lenita W,
Customer service response - We're really sorry to hear about your experience, Lenita. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1742254239327
Lack of knowledge, he spent more time texting for answers than inspecting the freezer. Then he made up a problem after he left to put in the report for the staff to call me in attempt to sale me a maintenance plan. There was a time I could depend on Sears. With my resent service calls I will not use them again.
Sylvia M,
Customer service response - We apologize for the trouble you've faced, Sylvia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741824917038
Sears automated system is a joke. I was rescheduled at least 5 times. Waited all day long on several of the appointments. My days were shot. I would never recommend sears
wendell B,
Customer service response - We apologize for the trouble you've faced, wendell. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1735274851479
It took Sears a month and two week to diagnosed, order parts and fixed the problem. So we believed until we are three days from Thanksgiving and trying to get them to return to fix the fridge that was supposedly fix initially. Dealing with Sears is frustrating and the Techs lies, don't show up, blame errors on other Techs and still didn't solves the problem. Customer Service does not help and they keep you on hold forever. Since we have a service agreement in place we are crossing our fingers and hoping to get the repair properly done sooner than later. You have to have patience when dealing with Sears.
Andrea M,
Customer service response - We apologize for the trouble you've faced, Andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733040151097
Tarifah C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1730688357781
The machine is not fixed. Reported issue and still waiting for someone to address. It took four appt to get a service member to follow through with appointment and the repair remains outstanding
Marcia M,
Customer service response - We apologize for the trouble you've faced, Marcia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728607572938
I called to have my washer serviced. It was not spinning tight. The service tech came and I explained. He stood there and watched it cycle spin 3 times. Then the tech asked me to add clothing. The tech never looked in the machine, never moved it, never did anything but stare at the window on the washer. After that, he said it needed motor, belt, weighing part. Obviously he said it needs everything but without even opening the machine or using so much as a screwdriver. What a rip off. Obviously i will never use this repair service will never be used again. Find someone else. I called the Customer Service to complain but they said since I didn't authorize them to repair it they couldn't know what parts really didn't need replacing. This is not owned by Sears anymore so the custimer Service is NOT the same. Don't use them
Anita M,
Customer service response - We apologize for the trouble you've faced, Anita. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587076355
never came to the house
Sonia R,
Customer service response - We apologize for the trouble you've faced, Sonia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726711481098
Appointment window was 8am to noon. Service tech called at noon and said he was 20 minutes away. I expected a tech to arrive by noon. He asked if I wanted to reschedule, and I said yes. He then hung up on me. I spent the next 10 minutes trying to bypass the automated rescheduling link, to talk to a live person. This is also the second service appointment I've made for a leak problem with my air conditioner. The tech who came last Monday made a repair, but a few days later the HVAC unit started leaking again.
Carol C,
Customer service response - We apologize for the trouble you've faced, Carol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726626315063
