15700 Emerald Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Elizabeth K
Mr. Nssar performed well; however, I was instructed to be prepared at 7:00 AM, but he did not arrive until after4:00 PM. This is not good customer service.
Customer service response - Thank you for your feedback, Elizabeth! We're glad to hear that Mr. Nssar performed well, but we apologize for the inconvenience with the timing of your appointment.
Sears Home Services on April 16, 2025
Ebony D
Fast and easy. The technician was friendly. I signed up for the appliance warranty protection to get a discount on the repairs. The warranty is $60/month. I always wonder if these types of plans are worth it. The plan includes protection for 8 appliances and a yearly free maintenance for 5 appliances. I’ll see if it’s worth it.
Customer service response - Thank you for your feedback, Ebony! We're glad to hear that the service was fast and easy, and that our technician was friendly. We hope you find the warranty plan beneficial for your needs.
Sears Home Services on April 16, 2025
Karen P
Kind, provided the needed services thoroughly and with care. I would recommend him to other customers. Thank you for your service.
Customer service response - Thank you for your positive feedback, Karen! We're glad to hear that our technician provided thorough and caring service.
Sears Home Services on April 15, 2025
wendy V
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 14, 2025
Mike M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 13, 2025
Wesley (
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 06, 2025
Andy W
The technician was courteous and helpful.
Customer service response - Thank you for your positive feedback, Andy! We're glad to hear that our technician was courteous and helpful during your service.
Sears Home Services on April 03, 2025
Nilorge G
mr. Brian was very nice very polite. Did the job for the fridge and was very respectful and clean I would highly recommend him great customer service over all. Thank you, Mr. Brian.
Customer service response - Thank you for your positive feedback, Nilorge! We're glad to hear that Mr. Brian was polite, respectful, and provided great customer service while repairing your fridge.
Sears Home Services on April 02, 2025
Tom S
Excellent service. The wrong part was sent for the repair but the technician had the right parts in his truck and was able to fix the dryer. Bravo!!! Kudos to the technician and his knowledge of the problem. I’m sorry to report that the continuous problems with my dryer have not been resolved. T I have had 5 technicians visit within the last 3 weeks. The same problem occurs they fix it the same way and the dryer stops working two days later. Time to replace the 30 year old dryer? I think so but so far the warranty company insists that the technician has to say that it can’t be repaired but the technician says that he doesn’t have the authority to do that. Meanwhile I end up not having a dryer every other day. I’m getting the runaround from the company because they don’t want to pay me or replace my dryer. Be careful with this group. Coverage only works if the problem is simple
Customer service response - Thank you for your positive feedback, Tom! We're glad to hear that our technician was knowledgeable and had the right parts to fix your dryer efficiently.
Sears Home Services on March 30, 2025
Carol B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 25, 2025
