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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
396
Average Rating
4.3/5
Very professional, very efficient!
Pamela J,
Customer service response - Thank you for your kind words! We're thrilled to hear you had a positive experience with us.
Sears Home Services on 1718338384528
Amanda B,
Customer service response - A big thank you, Amanda, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718160209891
Although the repair person was an expert at his job his lateness without notification of being 2 hours late was inexcusable - no regard for others time. The company was very apologetic and offered a discount.
Audrey W,
Customer service response - We sincerely apologize for the inconvenience caused by the delay and appreciate your understanding with the offered discount. Thank you for acknowledging our technician's expertise and for your feedback.
Sears Home Services on 1718156100643
Cheryl F,
Customer service response - A big thank you, Cheryl, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717636658039
Very informative
Frederick J,
Customer service response - Thank you for appreciating the informative nature of our service. We're glad to have been helpful!
Sears Home Services on 1717471456815
Brian gave outstanding service.
Yvette H,
Customer service response - Thank you for your kind words about Brian's outstanding service. We're thrilled to hear about your positive experience!
Sears Home Services on 1717396560930
Michael T,
Customer service response - Thank you so much for the fantastic 5-star rating, Michael! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716968775164
I was pleased with the service that Mohammad provided today. He arrived on time , checked and replaced the ice maker on the refrigerator which had stopped working. If I should need another service again, I’ll request Mohammad. I forgot to add my freezer to the service plan. 3/25/2025 Thanks to Thomas he came back to my home and fixed my cook top that Mohammad and Donald could not fix. A special thank you Thomas. You did an excellent job. A special request the management of sears. Please bring back your customer service department to the US. Those folk over seas do not understand what we are saying with all the noise of children and animals in the background playing.a lot of people in the US need jobs.
pearlene M,
Customer service response - Thank you for your kind words about Mohammad's service. We're glad he could help, and we look forward to including your freezer in your service plan in the future.
Sears Home Services on 1716966308535
Cassandra S,
Customer service response - A big thank you, Cassandra, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716881732851
This is an update to my previous review: I’m now giving it a 1. As it turned out, my dryer was not fixed! It exhibited the very same problem that I initially called about. In calling them back, I managed to schedule an appointment for a technician to come back out. They gave me a timeframe of 12 to 4 and they didn’t show. I would have expected a callback to say they were running late but no such call came in. Further, every time I called the system was constantly trying to sell me on some additional service. It was frustrating to say the least! 6/4/2024 update: Yet another update! My problem has finally been resolved. The new tech, Ransford, was excellent. He was patient and deliberate but, most especially, he tested his work and assured that the dryer was working before he left, unlike the previous tech. Therefore, I’m updating the review score to a 3 (because I shouldn’t have had to go through what I went through in the first place! Changing the score from a 3 to a 5 because Ransford is assigned the score and not Sears overall.
Robert P,
Customer service response - Thank you so much for the fantastic 5-star rating, Robert! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716883215360
