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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
409
Average Rating
4.3/5
This is an update to my previous review: I’m now giving it a 1. As it turned out, my dryer was not fixed! It exhibited the very same problem that I initially called about. In calling them back, I managed to schedule an appointment for a technician to come back out. They gave me a timeframe of 12 to 4 and they didn’t show. I would have expected a callback to say they were running late but no such call came in. Further, every time I called the system was constantly trying to sell me on some additional service. It was frustrating to say the least! 6/4/2024 update: Yet another update! My problem has finally been resolved. The new tech, Ransford, was excellent. He was patient and deliberate but, most especially, he tested his work and assured that the dryer was working before he left, unlike the previous tech. Therefore, I’m updating the review score to a 3 (because I shouldn’t have had to go through what I went through in the first place! Changing the score from a 3 to a 5 because Ransford is assigned the score and not Sears overall.
Robert P,
Customer service response - Thank you so much for the fantastic 5-star rating, Robert! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716883215360
Knowledgeable, skilled, and expedient. Nice work
richard G,
Customer service response - Thank you for your positive feedback! We're thrilled to hear you were satisfied with our service.
Sears Home Services on 1716875952236
Very good service done
Ricardo J,
Customer service response - Thank you for your positive feedback! We're delighted to hear you found our service very good.
Sears Home Services on 1716876580866
Very helpful in explaining the mechanism of the washer, billing etc.
Nancye A,
Customer service response - Thank you for your positive feedback; we're glad our explanations on your washer's mechanism and billing were helpful.
Sears Home Services on 1716439102137
He was professional and efficient.
Pearline H,
Customer service response - Thank you for acknowledging the professionalism and efficiency of our service. We're glad we could meet your expectations!
Sears Home Services on 1716172824959
Migdalia V,
Customer service response - Thank you so much for the fantastic 5-star rating, Joe! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1711522996053
The young man who came out to serve my dryer today was very professional and helpful, Even though he couldn’t solve my problem he told me what I needed to do to resolve my issue Thank you Ransford great service job.
Diane B,
Customer service response - We're glad to hear about your positive experience with Ransford, even though your issue wasn't directly resolved. Thank you for acknowledging his professionalism and helpfulness.
Sears Home Services on 1711419504603
Kim S,
Customer service response - A big thank you, Kim, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1711417803223
On time and professional
London W,
Customer service response - Thank you for your review! We’re glad to hear that you were satisfied with our punctual and professional service.
Sears Home Services on 1711077032142
The Technician was prompt and courteous. Appointment went very well!!
Sylvia B,
Customer service response - Thank you for sharing your positive experience; we're thrilled to hear that our technician met your expectations with their promptness and courtesy!
Sears Home Services on 1710996450465
