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15700 Emerald Way Reviews
Read reviews from customers who used our services at 15700 Emerald Way
Total reviews
409
Average Rating
4.3/5
Expedient, precise, and efficient.
District H,
Customer service response - Thank you for your review with Sears Appliance Repair! We appreciate your feedback and are glad to hear that we provided expedient, precise, and efficient service.
Sears Home Services on 1707205323164
Tony deserves 5 stars the lack of communication with sears and the schedule using the online and no way to call anyone 1 star but I will not take that away from Tony!
Tj M,
Customer service response - Thank you for your feedback, Tj. We're glad Tony provided excellent service and apologize for the communication issues with scheduling; we appreciate your input.
Sears Home Services on 1785533386386
The last technician was great. Fixed issue. He was the 3rd technician.
Nik S,
Customer service response - Thank you for your feedback, Nik! We're happy to hear that the last technician was able to fix the issue.
Sears Home Services on 1763512058782
Great experience
Mark M,
Customer service response - Thank you for your feedback, Mark! We're happy to hear you had a great experience.
Sears Home Services on 1759377468696
No fault of the technician but having to wait almost a month during a heat wave was too much.
Thomas M,
Customer service response - Thank you for your feedback, Thomas. We apologize for the delay and understand the inconvenience during the heat wave.
Sears Home Services on 1752455380256
The service was very good and the technicians were great. It just takes too long to get the work done.
Vera B,
Customer service response - Thank you for your feedback, Vera! We're glad to hear you were pleased with the service and technicians. We appreciate your patience and will work on improving our service times.
Sears Home Services on 1751329820025
The tech was professional (a tad hurried, like he had to get to another client quick). He checked the outside unit and showed me the readings and he said all was good. My initial issue was the unit inside would not cut off, it constantly ran even when I turned the system to off for two weeks. Of course when he tuned the thermostat up/down...it went off/worked perfectly. My fault for not asking "But why would this happen?".
S J,
Customer service response - Thank you for your feedback, S Jackson! We're glad to hear the tech was professional, and we appreciate your input on the situation. If you have further questions, please feel free to contact us directly.
Sears Home Services on 1749083260726
John E,
Customer service response - Thanks for the great rating, John! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1739231810743
Patricia B,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1726786657126
My technician was wonderful once he arrived. He was polite, explained what needed to be done, and was focused on completing the job well and in a timelymanner. He also made sure the work area was cleaned up before he left. However, the poor communication from Sears customer service had us waiting all day with little communication. Our appointment was for the morning and we were seen after 4 pm. The original estimated time of arrival was by 9:30 am. Thus time changed numerous times during the day in the portal. The last notice said someone would be hear by 3:15. When no one arrived by 3:50 I called. It took ten minutes to reach someone. The representative told me they would have to have some one call me back after dispatch responds to her message. No one ever called back but the Technician arrived witinin the hour.
Victoria A,
Customer service response - We're thrilled to hear our technician met your expectations with his professionalism and efficiency, but deeply apologize for the inconvenience caused by our communication issues. Your feedback is invaluable, and we're committed to improving our customer service.
Sears Home Services on 1721816477596
