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7885 Eastern Blvd Reviews
Read reviews from customers who used our services at 7885 Eastern Blvd
Total reviews
418
Average Rating
4.8/5
Cocky and not friendly
Repair guy today reported to Choice my unit was leaking today it wasn't .. after I had to get a temp fix to stop the leak bec the first tech came in Aug didn't repair it they rescheduled another appt and Sears didn't show ! Finally today they come and sent the claim .. big game between them to get out of doing the job under contract This was going on since Aug it's now mid Sept !
All,
Dundalk, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726609879662
Poor no stars
Had a scheduled appointment from 1-5 no one ever showed up but I received a text message for a good rate
SJ,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1720733647518
Horrible
My last two experiences with Larry have not been good one. He walks into your house without booties today it was raining, and he walked into my house with no booties, stepping on my kitchen rug the rug that myself and my children walk, barefoot on his demeanor is not nice. He talks about the client on the phone with the head office, I would never want him back for service
Angela C,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1709167516049
Rating the services from Sears technician
The technician That was supposed to come Wednesday was unable to show up because he hadn't had the tool that he needed the technician that came today was unable to service my stove because there was no serial number so now I have to deal with another person a third party person so I rate the service very poorly
Donna P,
Baltimore, MDCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1699049178778
Horrible horrible service
This is the third time the Technician hasn't shown up
Charlotte Augustyniak,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496717537
Not Satisfied
Issue is still not resolved. The dryer comes on now but now makes a loud banging noise and nothing is in the dryer. There was no loud banging sound prior. The sears tech left stating the dryer was fixed. I was upstairs working from home while he was working downstairs. I went down stairs to inspect and discovered this issue. With in minutes of the tech leaving I attempted to contact him multiple times no answer so I left a message and contacted sears customer service to advise them of the issue to send the tech back out. I don't understand how this tech could leave and say it was repaired with the dryer sounding that way. Unacceptable! He should have had me come downstairs to inspect his work prior leaving. I now have wait again for another Technician to come out.
Celina N,
Baltimore, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695428028615
What title/
Hood does not work. Oven not put back correctly. Knocks into cabinet drawer.
Kevin O'Brien,
Baltimore, MDCustomer service response - Hi Kevin, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694902140142
Kenmore washing machine only fills 2 inches
Although the repair person could see that the washing machine did not fill more than 2 inches he said there was nothing he could do. He said he would be happy to order a part that he did not think I needed. Because his diagnostics showed no issues he told me there were no problems even though he could see the problem. He called for assistance and was given no help.
Catherine S,
Baltimore, MDCustomer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690838286403