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7885 Eastern Blvd Reviews
Read reviews from customers who used our services at 7885 Eastern Blvd
Total reviews
418
Average Rating
4.8/5
Technician needed help!
The technician was unable to complete the repair without my help. He also stripped a screw by trying to force it, and wanted to replace it using a smaller screw. Luckily my neighbor who is a machinist was able to re-thread the stripped stud. I had to watch over and assist with the installation of the oven door glass, and didn't feel confident in the repairman's capabilities.
Mike B,
Sparrows Pt, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693266996371
Not satisfied with results
Apparently we had a New tech assigned (with no mentor in sight) after he "repaired our issue" and concluded our repair visit we checked fridge after going up to shower and still not cooling at all and parts order are still here we need another tech person ASAP
Melva C,
Baltimore, MDCustomer service response - Melva , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774648382531
Ordered parts from China Delaying the repair
Technician came to install what he said was the wrong part. He had to reorder the correct part but said it had to be ordered from china since its an LG and it will take over 3 weeks to receive part and finish repair. Meanwhile all American's who have an LG order from American stores that don't take so Long. His answer was like a 1970's answer where the customer couldn't fact check weird answers provided y the technician. This seems like an obvious lie, having to order the parts from china since its a Chinese brand. SMH
B F,
Baltimore, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765242453253
Technician Did Not Appear for Service Appointment
Technician Did Not Appear for Service Appointment yet submitted documentation that stated that he came to my home and performed the work. He did not come, my refrigerator still needs the requested repairs.
Dawn T,
Baltimore, MDCustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1763591793771
Terrible
Always in a hurry. They made three different service appointments n came in n out in 5 minutes each time now American Home Shield is sending you all out again and this will be third time my fridge is still not working and still not staying cold I keep going thru milk like every three days cause it's going bad n it's still not fixed. It's still blinking. Now I have to wait another whole week for another appointment. I asked for a different service provider but they have to send Sears because they have to get it right. Which should have been right the first time.
Teresa D,
Dundalk, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762554546628
My Refrigerator
Bad he was rushing trash my kitchen huffy puffy the hold time throw my stuff everywhere 😡 I already took everything out for him and I had to use my towels he ask me for … yall supposed to have your own supplies..
Opalgilmore L,
Baltimore, MDCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1760563668195
Terrible service experience
⭐ Review: Sears Service / American Freight Insurance Policy Extremely disappointed with the handling of what should have been a simple washer repair covered under my American Freight protection plan. At the two-year maintenance mark, a technician identified that the door gasket was failing — even though we'd had no issues. He said he'd order the part but couldn't install it that day. I later contacted Sears and the insurance provider to schedule the repair. At that point, neither company seemed to know what part was needed — despite the technician's initial diagnosis. Soon after, the washer started leaking, and I called again to explain that it was clearly the bottom door gasket. A second visit was scheduled for 7/18, with a promise of a one-hour heads-up call — especially important since their arrival window spans nine hours. I received no advance call. Instead, the technician rang the doorbell unannounced, and I told him (from my motorcycle) that I'd be right back. My 14-year-old daughter answered the door in the meantime, and the technician entered my home without my permission, proceeded with the inspection alone with my children inside (including my 5-year-old son), and took photos — all before I returned. When I came in, I was shocked to find him casually explaining he'd inspected the machine and would be ordering the part — again. This is the same technician who visited before and had already identified the part that needed replacement. The fact that he came unprepared, unannounced, and entered my home without consent is completely unacceptable. As a father, this was deeply uncomfortable. I had to ask him to leave my home. Since then, I've spent over three hours on the phone trying to report this situation through the proper channels. I am beyond frustrated and waiting to see if this will be handled appropriately. "To be determined," but I felt this experience deserved to be documented now.
Krystyna K,
Chestertown, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752882707141
HORRIBLE!!!
This was the most unprofessional, rude and inconsiderate person that I had ever met!! Your whole process is 👎. I AM LIVID!!!
Arturo E,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1748900224154
Did not appropriately diagnose issue
Was late arriving for the call window. Improperly diagnosed our dryer issue as electrical, requiring us to call an electrician. Electrician confirmed it was not an electrical issue, requiring us to make a second appointment.
Thomas M,
Baltimore, MDCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1740435787532
Washer
The technician told me the drain pump was broke and the drum fell down and the Parts inside of the washer cannot be replaced because it was too old If this is the case i need voucher to purchase new machine the technician Did not look at the dryer at soni want a full refund of 100.00 too and another technician coming tomorrow to access whats going on with my appliance if it can be fixed or mot
Victoria G,
Baltimore, MDCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738708555821