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7885 Eastern Blvd Reviews
Read reviews from customers who used our services at 7885 Eastern Blvd
Total reviews
418
Average Rating
4.8/5
Less than 1-star
How in the world do you notify someone of a technician's arrival hours before they are scheduled to arrive and expect someone to be home. Then, there is no way to contact the company. Each click on "re-schedule this appointment" went to the same non-helpful place. Technician did not even call me to see why no one was home or to inform me of his arrival. Terrible!
Classical E,
Baltimore, MDEfficient
Solved the issue, but I had to ask what the issue was. Fast and efficient. No complaints.
Adwoa B,
Baltimore, MDMr. Malik
Malik was very professional. He came in. Did the job and let.
Bern,
Baltimore, MDSears technician
Technician was thorough and pleasant. He said fan belt was fine.
Jacqueline C,
Baltimore, MDLate
My time slot was 8am-12pm. He called me at 11:45am to tell me that he was still at the previous appointment. He got here at 12:39pm. He did his job well. My AC is working. I just don't like that he was extremely late.
Tamica B,
Baltimore, MD3rd Times a Charm!
Ijaz came to our home on June 18 to diagnose that the oven ignitor needed replacing. He ordered the part which was shipped to our house and scheduled an appt for June 28 to come back and install the part. Our window was 7-11AM and he never showed or called. We called and were told he was running late and would be here 1-2PM. After wasting an entire day waiting, we were notified at 1:14PM that it needed to be re-scheduled. Finally, today, July 3 Ijaz came and repaired our stove. This hasn't been a very good experience and it's the 3rd oven ignitor since 2017.
Cynthia B,
Sparrows Pt, MDNot Finished
Did not secure the control panel to the dryer. I texted him two times and he did not respond.
Denise L,
Baltimore, MDCustomer service response - Denise , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782251835079
refrigerator
I noticed he was hurry and dod not doublec&eck if fan works well, suppose to fix freezer drawer but he said fine but not
Denise S,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750369029901
Sears
Very friendly and efficient he found the problem right away will use there service in the future if needed
Gregory R,
Baltimore, MDCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740696728810
Refrigerator repair.
The technician was great. But trying to get a schedule was terrible.
Jerome A,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726263116298