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7885 Eastern Blvd Reviews
Read reviews from customers who used our services at 7885 Eastern Blvd
Total reviews
420
Average Rating
4.8/5
Wash machine
John is a very wonderful fantastic great understanding over the top up and Beyond technician he is one in a million he works hard he plays hard he do what needs to be done in and out I appreciate his services for the second time around he did whatever he needed to do to get the job done and John will always be appreciated in my heart thanks for all you have done today and 2 months ago happy holidays. From: Andrea
Andrea J,
Baltimore, MDPost repair review
My tech was very knowledgeable and competent to repair my refrigerator. However, the reason I did not give a more positive rating was that he did not perform physical troubleshooting to pinpoint the issue. Based on my description of the issue, he determined it was a faulty fan and generated an estimate and told me it would be a week it get and install the part. After talking and asking more questions, he tested the compressor and identified that it was the problem and not the fan. Had I not been more involved, asked questions etc. and just accepted his first diagnosis, my repair would have been delayed by a week and may have cost me even more if I was charged for both the fan and the compressor (which I dont know what Sears policy is for parts and labor charges on the wrong repair). Despite this criticism, the tech was personable and well trained, but should be more thorough in determining and pinpointing the problem and not rush to get through my service call
John S,
Baltimore, MDLess than 1-star
How in the world do you notify someone of a technician's arrival hours before they are scheduled to arrive and expect someone to be home. Then, there is no way to contact the company. Each click on "re-schedule this appointment" went to the same non-helpful place. Technician did not even call me to see why no one was home or to inform me of his arrival. Terrible!
Classical E,
Baltimore, MDEfficient
Solved the issue, but I had to ask what the issue was. Fast and efficient. No complaints.
Adwoa B,
Baltimore, MDMr. Malik
Malik was very professional. He came in. Did the job and let.
Bern,
Baltimore, MDSears technician
Technician was thorough and pleasant. He said fan belt was fine.
Jacqueline C,
Baltimore, MDLate
My time slot was 8am-12pm. He called me at 11:45am to tell me that he was still at the previous appointment. He got here at 12:39pm. He did his job well. My AC is working. I just don't like that he was extremely late.
Tamica B,
Baltimore, MD3rd Times a Charm!
Ijaz came to our home on June 18 to diagnose that the oven ignitor needed replacing. He ordered the part which was shipped to our house and scheduled an appt for June 28 to come back and install the part. Our window was 7-11AM and he never showed or called. We called and were told he was running late and would be here 1-2PM. After wasting an entire day waiting, we were notified at 1:14PM that it needed to be re-scheduled. Finally, today, July 3 Ijaz came and repaired our stove. This hasn't been a very good experience and it's the 3rd oven ignitor since 2017.
Cynthia B,
Sparrows Pt, MDNot Finished
Did not secure the control panel to the dryer. I texted him two times and he did not respond.
Denise L,
Baltimore, MDCustomer service response - Denise , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782251835079
refrigerator
I noticed he was hurry and dod not doublec&eck if fan works well, suppose to fix freezer drawer but he said fine but not
Denise S,
Baltimore, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750369029901