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7885 Eastern Blvd Reviews
Read reviews from customers who used our services at 7885 Eastern Blvd
Total reviews
418
Average Rating
4.8/5
Whirlpool Refrigerator
Wow we finally got the lights on in my ref. After 2 other attempts from other service people. Jeffrey B was great, he had our lights working and was in and out in a jiffy. Thank you so much Jeffrey. I give him a very high 5,great work.
Lorraine W,
Dundalk, MDMini split system problem
Very pleasant, polite and professional. Seemed knowledgeable about his work. Thank you. It was a very hot day today, but when Christopher left ac was blowing very cold and comfortable.
Lisa M,
Baltimore, MDAir Conditioner Service
John was amazing, knowledgeable and quick. Thank you for working on my unit.
Danielle C,
Baltimore, MDGood job
Good job thank you for your help today and the service
Angie M,
Baltimore, MDSatisfied
Called me that morning and made the time frame of arrival more relaxing. Told me what would be the more economical way of solving issue.
Katherine Holquist,
Baltimore, MDGood But
Duke was great and helpful.. However, the boiler is not working properly and can't be turned off. It requires a bit more troubleshooting.
David S,
Baltimore, MDExcellent service
He was a pleasure. He explained everything he was going to do and was in and out in no time.
Annie C,
Baltimore, MDGreat Employee
He was good at his job & very friendly & knowledgeable 😀 He's a Asset to Sears....
Dianne Patterson,
Baltimore, MDWash machine
John is a very wonderful fantastic great understanding over the top up and Beyond technician he is one in a million he works hard he plays hard he do what needs to be done in and out I appreciate his services for the second time around he did whatever he needed to do to get the job done and John will always be appreciated in my heart thanks for all you have done today and 2 months ago happy holidays. From: Andrea
Andrea J,
Baltimore, MDPost repair review
My tech was very knowledgeable and competent to repair my refrigerator. However, the reason I did not give a more positive rating was that he did not perform physical troubleshooting to pinpoint the issue. Based on my description of the issue, he determined it was a faulty fan and generated an estimate and told me it would be a week it get and install the part. After talking and asking more questions, he tested the compressor and identified that it was the problem and not the fan. Had I not been more involved, asked questions etc. and just accepted his first diagnosis, my repair would have been delayed by a week and may have cost me even more if I was charged for both the fan and the compressor (which I dont know what Sears policy is for parts and labor charges on the wrong repair). Despite this criticism, the tech was personable and well trained, but should be more thorough in determining and pinpointing the problem and not rush to get through my service call
John S,
Baltimore, MD